Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling
• On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
• Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries. 
• Assist in facilitating installations, relevant communications with updates to customer and account manager/executive
• Record and report on issues resolved—responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager
• Educate end users to leverage self-service options and/or customer service when feasible
• Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products

What you bring to the table:

• Ability to interface at customer’s Manager, Director, or VP levels Strong business acumen
• Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers
• Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products
• Ability to function independently with minimal daily supervision

What’s needed- Basic Qualifications

• High School Diploma or GED
• 2+ years of business experience
• 6+ months experience using Microsoft Office 

What’s needed- Preferred Qualifications

• Bachelor’s degree

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.