Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.

What you’ll be doing:

• Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
• Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer.
• Examines customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes.
• Works with suppliers to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc.
• Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supports the program process by providing necessary customer information to ensure the success of a program.
• Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
• Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead.
• Involvement in ongoing improvement efforts as directed by management.
• Represents Staples at customer shows, corporate trade shows, and occasional territory travel.

What you bring to the table:

• Excellent customer service skills.
• Ability to build and maintain relationships with clients.
• Excellent communication skills.
• Organizational skills with the ability to multitask.

Qualifications - External

What’s Needed- Basic Qualifications:

• 2+ years of related work experience.
• Travel as needed for clients and National Sales Meetings.
• Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
• Advanced “strategic business sense” skills and math aptitude.
• Solid knowledge of company systems and processes.

What’s needed- Preferred Qualifications:

• Previous promotional products merchandising or purchasing skills, preferred.
• Industry experience with ESP or SAGE is preferred.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.