Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling
• On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
• Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries. 
• Assist in facilitating installations, relevant communications with updates to customer and account manager/executive
• Record and report on issues resolved—responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager
• Educate end users to leverage self-service options and/or customer service when feasible
• Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products

What you bring to the table:

• Ability to interface at customer’s Manager, Director, or VP levels Strong business acumen
• Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers
• Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products
• Ability to function independently with minimal daily supervision

What’s needed- Basic Qualifications

• High School Diploma or GED
• 2+ years of business experience
• 6+ months experience using Microsoft Office 

What’s needed- Preferred Qualifications

• Bachelor’s degree

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.