Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

Store Location:  2788 San Tomas Expy, Santa Clara, CA 95051

Store Hours:  9:00am-5:00pm/Monday-Friday

What you’ll be doing: 

Retail Store Manager is responsible for the daily operations of the store. Plans and coordinates sales, merchandising, scheduling. Ensures excellent customer service is provided. Provides outstanding customer service and acts as an on-site ambassador for Staples Promotional Products.

• Manage and motivates store associates to increase sales and ensure efficiency
• Ensure standards for quality customer service
• Manage stock levels, make key decisions about stock control, place replenishment orders
• Monitor sales figures, forecast future sales, provide reporting and identify ways to increase sales
• Provide training, coaching and development to sales associates
• Respond to customer complaints/comments
• Processing online order returns
• Maintain a well-stocked and visually pleasing store, merchandise the store on a regular basis, setting up displays, coordinating off site events
• Complete store scheduling and assigning tasks
• Open and close the store, monitor cash flow, balances EOD POST systems to ensure case draw and transactions are accurate

What you bring to the table:

• Understanding Inventory and sales reporting
• Product purchasing and sourcing
• Experience with people management
• Knowledge of retail store operations and inventory management
• Ability to strategically merchandise product mix within a retail environment
• Knowledge and ability to manage budgets

What's needed - Basic Qualifications

• Bachelor's degree
• Advanced computer skills with Microsoft Office, Word & Excel and P.O.S. systems
• A minimum of 2 years previous supervisory experience in a retail environment

What's needed - Preferred Qualifications

• Previous promotional products industry experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• Flexible PTO and Holiday Schedule (7 observed paid holidays) 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.