Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.  We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

As a Senior Manager of UX/UI Design, you will lead a dynamic team in crafting user-centered design strategies that enhance customer experiences across all digital touchpoints. This role demands a visionary leader who can blend the art of design with the science of usability to deliver seamless shopping experiences. You will be accountable for managing multiple sections of work, driving the UX/UI vision, and ensuring that design solutions meet both user needs and business goals.

What You’ll Be Doing:

• Craft and articulate a clear vision for the UX/UI design direction that aligns with the company's strategic goals, focusing on innovative e-commerce solutions.
• Develop and maintain a design roadmap that outlines key projects and initiatives, ensuring alignment with broader product development timelines and business objectives.
• Lead UX/UI design projects from concept through to launch, ensuring that all designs meet the highest standards of usability, aesthetics, and functionality.
• Champion a user-centered design approach, incorporating user research, personas, user flows, wireframes, prototypes, and usability testing into the design process.

What You Bring To The Table:

• Intellectually Curious and Continuous Learner – interesting in asking “why” and not afraid to explore or suggest crazy ideas; comfortable with ambiguity, a hunger to learn, and a seeker of new challenges.
• Communicator and Influencer – effective at communicating complex ideas clearly to various audiences; able to rally associates to work with you to solve problems.
• Trusted Collaborator and Team Player – build long-lasting relationships; enjoy working with diverse people and driving the team toward a common goal; ability to put the team before yourself. 
• Customer Centric and Passionate – demands the customer is the focal point of all decisions; a desire to fully understand customer needs; a bias towards action and eagerness to get it right when encountering failures.
• Advanced proficiency in a wide range of design and prototyping tools such as Sketch, Adobe XD, Figma, Adobe Creative Suite, and InVision.
• Experience with tools and platforms for conducting user research, usability testing, and analytics such as UsabilityHub, Lookback.io, Hotjar, Google Analytics, or similar.
• Extensive experience in leading projects through a user-centered design process, including user research, persona creation, journey mapping, wireframing, prototyping, usability testing, and iterative design.

What’s needed- Basic Qualifications:

• Bachelor's degree in Design, Business, Technology, or related field, or equivalent work experience.
• 8+ years of experience in UX/UI design, with a proven track record in e-commerce.
• 3+ years of management experience, leading design teams.

What’s needed- Preferred Qualifications:

• Advanced degree in Design, Human-Computer Interaction (HCI), Information Sciences, Psychology, or a related field.
• Experience designing for diverse markets, understanding cultural nuances in user behavior, and adapting user experiences to meet different market needs.
• Proficiency in HTML5, CSS3, and JavaScript, including familiarity with frameworks like React or Vue.js, to guide the technical feasibility of designs.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.