Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.   

As a Sales Manager of Inside Sales, Facility Solutions (FS), you will lead a team of FS sellers. Your main responsibility is to drive profitable sales and share of wallet growth in the Jan/San and Breakroom product categories. You will be accountable for team sales targets, key performance indicators (KPIs), profitability, and the development and implementation of sales plans and tactics. In this role, you will provide coaching and support while maintaining a results-oriented approach when engaging with customers and senior-level contacts. Additionally, you will collaborate with your team and cross-functional partners to develop strategies to manage the sales pipeline and deliver customer-centric solutions.

What you’ll be doing:

• Sales Ownership: Achieve team sales targets and profitability across the Jan/San and Breakroom categories, including items such as Cleaning Chemicals and Supplies, Janitorial Paper and Dispensers, Hand Soap and Sanitizer, Safety Supplies, Breakroom products, and Total Coffee Programs.
• KPI Accountability: Maintain accountability to key performance indicators (KPIs) and meet sales targets, even in challenging circumstances.
• Coaching and Support: Conduct regular one-on-one meetings with your team to discuss topics such as sales methodologies, call coaching, maintenance of sales funnel hygiene, and pipeline management. Additionally, engage in customer calls or meetings.
• Team Development: Lead team meetings to share insights, promote a learning and development culture, and align with organizational communications and objectives.
• Talent Management: Hire, retain, and develop talent by aligning career development goals with organizational objectives.
• Collaboration: Develop partnerships with cross-functional teams to achieve shared objectives.
• Digital Tools and Processes: Implement and execute digital selling tools and processes to enhance team productivity.
• Pricing Strategy: Provide guidance on transactional and program pricing.
• Sales Analysis: Formulate and execute sales strategies and tactics to enhance share of wallet within the portfolio of accounts.
• Market Insights: Stay informed about industry products and services, marketplace trends, and data to guide sales strategy and execution.

What you bring to the table:

• Resilience: Exhibits confidence under pressure, remains focused in stressful situations, and maintains a positive attitude.
• Effective communication skills: Skillfully crafts and delivers messages that build respect and trust while encouraging diverse ideas and opinions.
• Drives for results: Demonstrates determination and energy despite obstacles and setbacks, is action and results-oriented, and consistently strives to exceed goals.
• Self-Awareness: Seeks and acts on feedback from various sources, takes responsibility for mistakes, and uses reflection to gain insight into personal strengths and weaknesses.
• Expertise in Analyzing Customer Data and Industry Insights: Applies strategic thinking and executes at a high level, identifying business trends and interpreting industry insights.
• Proficiency in Sales, Presentation Development, and Effective Communication: Engages customers effectively through skilled sales techniques and compelling presentations.
• Negotiation Skills: Demonstrates advanced negotiation skills, leading to successful deal closures.
• Digital Technology Utilization: Experience in providing customers or guiding others with an integrated experience combining digital technology and human interactions.
• Successful experience managing work of others: Clearly conveys expectations, consistently follows up, motivates the team, and prioritizes value-added tasks.
• Develops others: Recognizes talent development as essential to organizational success and aligns individual and career development goals with organizational objectives.
• Demonstrated strong business, financial, operational, and technological acumen
• Proven ability to engage with customers at senior executive levels
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) or other relevant software tools

What’s needed- Basic Qualifications:

• 5+ years of experience in B2B sales
• Familiarity with Salesforce.com or other Customer Relationship Management (CRM) systems
• High School Diploma or GED required

What’s needed- Preferred Qualifications:

• Proven track record in leading a sales team successfully
• Results-oriented with a track record in talent development
• A solid knowledge of Jan/San and Breakroom products
• Bachelor’s Degree

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.