Senior Manager AR

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

Role summary: 

The Sr. Manager Accounts Receivable leads a high-performing team of 50+ associates responsible for the entire Accounts Receivable (AR) portfolio for Staples Business Advantage. Overseeing multiple teams of AR analysts and specialists, this role focuses on maximizing debt recovery through strategies such as managing past-due accounts, negotiating payment plans, resolving customer disputes, and ensuring compliance with collection regulations. It involves monitoring key performance indicators and driving continuous process improvements. Success requires extensive collections experience and proven leadership skills.

What you’ll be doing:

• Analyze delinquency trends, identify root causes, and develop and implement effective strategies to minimize bad debt and maximize recovery on past due accounts.
• Conduct regular portfolio reviews to assess risk and prioritize collection efforts.
• Manage large portfolios of complex and mid-market accounts, including high-risk accounts.
• Collaborate with sales, customer success, and legal departments to address customer issues and improve overall account receivable management.
• Negotiate payment plans with customers, address disputes, and resolve customer concerns while maintaining professional and compliant communication.
• Ensure all collections activities adhere to federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Track key performance indicators (KPIs) such as collection rate, days sales outstanding (DSO), write-off percentage, and customer satisfaction.
• Generate comprehensive reports on performance, identifying trends and presenting insights to senior management.
• Identify opportunities to streamline processes, leverage new technologies (e.g., automation, AI), and optimize efficiency within the accounts receivable department.
• Implement Lean Six Sigma or Agile methodologies to drive to continuous improvement.

What you bring to the table:

• Leadership & Coaching: Demonstrated ability to lead, mentor, and inspire high-performing teams.
• Strategic Thinking: Aptitude for understanding broader business objectives and translating them into actionable AR strategies.
• Problem-Solving: Strong analytical mindset with the ability to diagnose root causes and implement effective solutions.
• Collaboration & Influence: Proven track record of building strong relationships and influencing cross-functional teams to drive results.
• Adaptability: Comfortable operating in a fast-paced environment and managing change effectively.
• Excellent Communication: Ability to present complex financial information clearly to diverse audiences.

What’s needed- Basic Qualifications:

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field or equivalent work experience.
• 8+ years of professional experience in finance or accounting, with at least 3 years in a management capacity overseeing AR or related financial functions.
• 3+ years of experience in a supervisory or managerial role, preferable overseeing accounts receivable or credit/collections teams.
• Proficiency with ERP Systems (e.g., SAP, Oracle, Microsoft Dynamics) and financial reporting tools.
• Strong Knowledge of GAAP/IFRS and credit management best practices.
• Track Record in Process Improvement: Demonstrated success in leading initiatives that enhance efficiency and reduce costs.

What’s needed- Preferred Qualifications:

• Master’s Degree (MBA or equivalent) or CPA/CMA designation.
• 10+ years of experience in finance leadership roles, with a proven track record in AR or revenue cycle management.
• Experience Managing Global/Matrix Teams: Demonstrated ability to manage remote or distributed teams.
• Advanced Analytical Skills: Prior experience using data analytics tools (e.g., Tableau, Power BI) to drive decisions.
• Industry Experience: Prior exposure to [insert relevant industry, e.g., manufacturing, healthcare, etc.] accounts receivable processes and compliance requirements.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.