Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 

What you’ll be doing:

• Manage transactional and programmatic custom orders, projects and warehouse replenishment
• Provide primary customer and sales support through a variety of contact methods for all print 
• customers to help drive sales and retention
• Professionally intake, analyze and resolve issues through execution of corrective action and/or coordination of cross functional communication and take proactive measures to prevent recurrence
• Plan and prioritize a high volume of tasks to meet customer-driven deadlines
• Customer obsessed with the ability to quickly understand business requirements and act promptly with strong decision-making skills
• Provide timely communication and follow-up to external and internal customers throughout the various stages of an order lifecycle (quotation, proofing, production, fulfillment, and delivery)
• Accurately collect and communicate custom print order specifications for transactional and programmatic sourcing
• Collaboration and planning with team, the Sales organization, and customers to ensure programs are managed effectively in order to enable retention and growth opportunities
• Leverage analysis of various reports, extract opportunities specific to your support group and geography, present recommendations to Print Sales team for changes to grow sales and improve operational efficiencies of accounts
• Maintain high level of understanding of all print database and systems knowledge required to support our customer
• Maintain customer-branded website and facilitate requests for new program item adds and changes

What you bring to the table:

• Decision-Making: Evaluate and adjust sales margins within established guidelines to secure wins and drive increased sales and print orders.
• Situational Judgment: Make independent decisions based on specific situations to resolve issues or prevent escalations related to print orders. 
• Vendor Relations: Assess when to engage with vendors to advocate for the best interests of the company and our customers, making informed decisions on pushback as needed. 
• Enterprise Account Management: Analyze individual Enterprise account orders and make decisions geared towards improving processes, enhancing sales, and retaining customers. 
• Credit and Rebill Decisions: Assess and decide on small and large dollar credits and rebills within established guidelines, communicating the rationale behind these decisions to the Team Manager. 
• Customer Service Excellence: Work independently to service all print customers, empowered to take necessary actions to ensure optimal customer satisfaction.
• Special Projects: Collaborate with customers on special accounts/projects, making decisions that support the implementation of process and programmatic contracts for print products. 
• Negotiation Skills: Negotiate sales margins independently with customers, ensuring that both client needs and business objectives are met. 
• Order Classification: Determine whether a print item should be processed as a transactional order or converted to a programmatic SKU based on annual usage.
• Strong relationship-building and interpersonal skills 
• Proven ability to work effectively in a team environment
• Demonstrate strong organizational skills to effectively manage multiple concurrent projects 
• Ability to excel in a fast-paced environment with specific attention to detail 
• Ability to build relationships and tailor communication to a variety of customers and stakeholders 

What’s needed- Basic Qualifications:

• High School diploma or equivalent; or equivalent work experience 
• Professional and effective telephone communication skills 
• Strong written communication skills 
• Competency in MS Office suite and PC Skills
• Basic mathematical aptitude

What’s needed- Preferred Qualifications:

• Bachelor’s Degree in Business Administration or related field 
• Highly organized and detail-oriented 
• Excellent interpersonal, verbal, and written communication skills 
• Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast[1]paced environment under regular time pressures 
• Capable of working efficiently in team and independent situations 
• Ability to consistently communicate effectively with customer, vendors, and associates 
• Minimum 2 years of relevant print/digital copy experience (customer service, sales, project management), preferably with business-to-business customers

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.