Staples is business to business. You’re what binds us together. 

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you’ll be doing: 

We are seeking a highly skilled Sr. Solution Architect with expertise in Marketing and Sales Technologies (such as: Salesforce, Marketo, Adobe Analytics, Customer Data Platforms, etc.) and a strong focus on customer data and architectural strategy. This individual will play a key role in designing and implementing the next generation of personalized experiences for our customers across all channels, leveraging data and AI.

The ideal candidate will be a forward-thinking leader, proficient in building customer-centric solutions, and able to drive collaboration across teams to deliver tailored experiences through innovative architecture solutions.

What you bring to the table: 

• Architect and design the integration of Marketing & Sales Technology platforms (eg: Salesforce, Marketo, Adobe Analytics, CDPs) to create a seamless, unified customer experience.
• Lead the development of personalized, data-driven solutions that optimize customer engagement across all touchpoints (email, web, mobile, in-store, etc.).
• Collaborate with cross-functional teams including data engineers, data scientists, product managers, and marketers to define customer journeys and personalization use cases.
• Partner with the Data & AI team to leverage customer data for segmentation, targeting, and real-time decisioning.
• Build scalable architectures that enable the efficient handling of large data sets from various sources (1st and 3rd party).
• Ensure that architectural designs are aligned with business goals, technical standards, and best practices, focusing on scalability, security, and performance.
• Evaluate and recommend new technologies to enhance customer data utilization, personalization, and AI-driven decisioning.
• Lead solution architecture efforts during key initiatives such as Customer 360 implementations, Marketing Automation enhancements, and the development of an integrated Customer Data Platform (CDP).
• Provide technical guidance and mentorship to development teams during the implementation of architecture solutions.

What is needed- Basic Qualifications 

• 7+ years of experience in Solution Architecture, with a focus on Marketing & Sales Technologies.
• Expertise with technologies such as Salesforce, Marketo, Adobe Analytics, Adobe Target, and Customer Data Platforms (CDP).
• Strong understanding of customer data, marketing technologies, and the orchestration of omnichannel experiences.
• Hands-on experience with AI and Machine Learning applied to personalization and customer engagement.
• Proven track record of designing and implementing scalable solutions that leverage customer data for real-time personalization.
• Ability to work with diverse teams, including product managers, marketers, data engineers, and data scientists.
• Strong leadership and communication skills, with the ability to articulate complex solutions to both technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Engineering, or a related field;

Preferred Qualifications:

•  Master’s degree preferred.
• Experience with Master Data Management (MDM) and Customer 360 architectures.
• Familiarity with data privacy regulations (GDPR, CCPA) and data security best practices.
• Certification in Salesforce, Adobe Marketing Cloud, or other marketing technologies is a plus.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.