Staples is business to business. You’re what binds us together.

At Staples, our talented finance team partners with every area of the business to drive results and deliver financial expertise. We’re passionate about interpreting data, assessing performance, and guiding decision-making that accelerates the company’s profitability and growth. As a key player in this team, the Accounts Receivable Team Lead will drive collections strategy, manage a high-performing team, and ensure a best-in-class customer experience.

What You’ll Be Doing

• Lead a team responsible for reconciliation tasks, account maintenance, and collections.
• Assign tasks and oversee daily team workflow to ensure SLA objectives are met.
• Plan and organize work aligned to defined goals and objectives.
• Collaborate cross-functionally to resolve complex customer account issues.
• Provide guidance on effective use of reconciliation tools and customer outreach strategies.
• Contribute to continuous process improvement and team efficiency.
• Drive collections strategy and prioritize accounts using Emagia and related systems.
• Minimize unapplied and on-account cash while actively managing write-offs.
• Resolve account discrepancies by partnering with internal departments to issue credits, verify deliveries, and adjust accounts as needed.
• Identify non-conforming customers, recommend effort models, and escalate appropriately.
• Establish strong internal relationships to enhance support and service delivery.
• Develop and implement policies and procedures related to customer setup and billing issues.
• Understand customer ordering platforms and how billing integrates within them.

What You Bring to the Table

• Strong analytical and problem-solving skills.
• Ability to lead, coach, and motivate teams in a deadline-driven environment.
• Excellent communication and interpersonal skills.
• Customer-first mindset with strong attention to detail.
• Flexibility to adapt to shifting business needs and priorities.
• Experience influencing cross-functional stakeholders without authority.
• In-depth knowledge of credit and collections best practices.

Basic Qualifications:

• Higher Secondary or Vocational Education or equivalent work experience.
• 3+ years of progressively complex experience in collections, AR, support operations, or financial systems.

Preferred Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

We Offer

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and 7 paid holidays.
• Online and retail discounts, 401(k) with company match, and wellness programs supporting physical and mental health.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.