Staples is business to business. You’re what binds us together.

Overview:

The Sr Implementation Manager will lead the implementation of customer-facing programs across key business areas—including system integrations, inventory management solutions, IT services programs, and other adjacent initiatives. This role ensures successful onboarding and long-term adoption by aligning technical systems, operational processes, and customer expectations through strong project leadership and cross-functional collaboration.

What you’ll be doing:

• Own and manage the full implementation lifecycle for a range of customer programs, focusing on procurement system integrations (e.g., cXML/punchout, EDI), inventory management initiatives, and IT services solutions.
• Serve as the primary customer-facing implementation lead, guiding customers through discovery, planning, execution, and go-live across multiple solution tracks.
• Coordinate cross-functionally with internal teams (sales, engineering, operations, services) and external/third-party partners to ensure timely, accurate, and efficient implementation delivery.
• Drive both system integration and process alignment, ensuring customer workflows are supported by scalable, repeatable implementation practices and implementation practices support customer workflows.
• Lead customer discovery to assess needs across multiple solution areas, identifying opportunities to optimize scope and connect adjacent programs when applicable.
• Create and refine implementation playbooks, best practices, and enablement tools to scale program delivery across varied customer needs.
• Support a clean transition to post-implementation support and customer success teams to ensure long-term satisfaction and program sustainability.

What you bring to the table:

• Expert project leadership that ensures seamless execution of complex, multi-threaded implementations, resulting in successful customer onboarding and long-term adoption of solutions.
• Proven ability to drive innovation and continuous improvement, introducing new methods, tools, and best practices that enhance efficiency, service delivery, and competitive advantage.
• Strong cross-functional collaboration skills, enabling effective coordination among internal teams, customers, and third-party partners to achieve shared goals and resolve challenges.
• Strategic problem-solving and independent judgment in navigating ambiguity, making critical decisions, and adapting processes to meet unique client needs and business objectives.
• Exceptional communication and stakeholder management, fostering trust, transparency, and alignment across all levels of the organization and with external partners.

What’s needed - Basic Qualifications:

• Bachelor’s degree in business, information technology, project management, computer science, or equivalent work experience.
• At least 5+ years of relevant experience in project management, implementation, consulting, or a similar role, with a proven track record of leading complex projects from initiation to completion.
• Prior project management experience with the ability to oversee multiple, cross-functional projects simultaneously.
• Demonstrated success in collaborating across departments and engaging with clients, technical teams, and leadership.
• Prior experience identifying process improvements, managing risks, and troubleshooting issues during the implementation lifecycle.

What’s needed - Preferred Qualifications:

• 7+ years of experience in implementation, project management, or solution delivery within a technology reseller, services provider, or similar environment.
• Strong familiarity with procurement system integrations (e.g., ERP, eProcurement, punchout), inventory management workflows, and IT services delivery models.
• Proven ability to lead multi-threaded implementation projects that span technical systems and operational processes.
• Excellent customer communication and stakeholder management skills across business and technical teams.
• Demonstrated experience working cross-functionally and with third-party partners or platforms.
• Ability to thrive in fast-paced, dynamic environments and balance multiple priorities with clarity and structure.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.