Staples is business to business. You’re what binds us together. 

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.

What you’ll be doing: 

Responsible for managing projects for customers’ accounts to present promotional products and event solutions. Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering.  Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders.   

Primary Duties and Responsibilities:

• Professionally communicate both verbally and written.   
• Utilize project management skills to coordinate multiple projects at one time.          
• Organize daily tasks to meet crucial deadlines and customer service level agreements.
• Attention to detail and multi-tasking are essential.  
• Manage complex projects which may include multiple destination shipments,
• kitting/fulfillment, and rush orders.    
• Anticipate customer needs by understanding account history. 
• Ability to problem solve issues with orders to provide the best possible solution to customers
• Prepare quotes and process orders through the order entry process  
• Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams.    
• Build relationships with internal teams to provide exceptional customer experience.
• Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities   
• Partner with finance team to facilitate the billing process and settle billing resolutions. 
• May be invited to SPP’s annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors 

What you bring to the table

• Excellent communication skills and building customer relationships.
• Organizational skills with capacity to manage multiple projects simultaneously.
• Promotional Products merchandising knowledge
• Purchasing product and vendor negotiation experience
• Proficiency of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or Sage

What’s needed- Basic Qualifications

• 2+ years of customer service experience 
• 2+ years of project management

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!perks and benefits!
  

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.