Staples is business to business. You’re what binds us together. 

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

The Sales Engineer Coordinator plays an important role in executing Staples’ go-to-market strategy, working directly with internal and external customers to ensure a seamless onboarding experience for new customers, reliable connectivity with key internal stakeholders, and efficient workflow production for the broader Sales Engineering organization.

What you’ll be doing: 

• Provide analytical and operational support, including facilitation of third-party vendor invoices and payments, documentation management, customer PO-issue resolution, and ad hoc tasks for complex customer projects.
• Manage and facilitate engagement between internal stakeholders and designated subject matter experts within Sales Engineering, ensuring all requests are prioritized and SLAs are consistently achieved.
• Execute projects in accordance with the Sales Engineering playbook, mitigating unnecessary complexity and promptly escalating any out-of-scope requests.
• Lead internal and customer-facing project calls, collaborate directly with cross-functional stakeholders to ensure successful implementation and project delivery.
• Serve as the central point of contact between teams such as Sales, Development, IT, Customer Support, and external clients, identifying roadblocks and mobilizing resources as needed.
• Support business developers by coordinating non-selling and support activities throughout the implementation process.
• Orchestrate post-implementation efforts to ensure a smooth customer experience and rapid achievement of forecasted revenue and profitability goals.

What You Bring to the Table:

• Demonstrated ability to balance queue-based work and projects simultaneously; adaptable to independent and collaborative work settings.
• Effective time management skills with a focus on prioritizing requests and meeting deadlines in a dynamic environment.
• Excellent written and verbal communication skills for clear documentation and effective collaboration with both technical and non-technical stakeholders.
• A customer-centric approach with the ability to understand and deliver on internal and external client needs.
• Proven ability to quickly learn new systems, tools, and technical processes, including Salesforce, Postman, Service Now, XML Submitter, and direct collaboration with our 150+ third-party vendors 
• Exceptional communication abilities for effective documentation and teamwork.
• Customer-focused mindset for delivering tailored solutions.
• Ability to efficiently learn and navigate technical systems and tools.

What’s needed- Basic Qualifications: 

• 3+ years of relevant experience in a similar role.
• Availability to work 8a-5pm local time.
• Proficiency in balancing queue-based work and projects; adaptable to varying work styles.
• Strong time management and prioritization skills to ensure service level agreements are met.

What’s needed- Preferred Qualifications: 

• Bachelor’s Degree or Associate’s Degree.
• Proficiency in Monday.com
• Proficiency in Excel, Salesforce, Word, Nexus and AS400 (Sunrise) functionality

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.