Staples is business to business. You’re what binds us together. 

Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 

What you’ll be doing:

The Print Support Project Manager is responsible for simultaneously managing multiple Print Program Implementations of high-level customers (Fortune 1000 companies) for the Business Development team and other large print programs. They will lead and coordinate internally with key partners in sales, operations, and eCommerce, as well as externally with print vendors, to make sure required program information is gathered and communicated, resulting in implementations that are accurate and meet the desired customer timeline. They will interact directly with the customer and serve as the primary contact for implementation specific questions and problem resolution. 

Identify project scope, goals and deliverables upon initial project. 

Define and assemble resource requirements upfront and measure throughout project implementation. 

Create and maintain timelines for all parties to ensure project timelines and sequence of events results in timely project execution. 

Manage complex exception processes for strategic accounts including product kitting, complex logistics (e.g., warehousing and inventory transfers), assortment management, 3rd party punchout migrations, or other program management functions. 

Manage overall implementation with internal and external partners to ensure deadlines are met with the highest customer satisfaction. 

Coordinate and expedite the execution of print program implementations from customer quote acceptance through set up on the web ordering platform. 

Implement and manage project changes and interventions to achieve project outputs. 

Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track. 

Perform root cause analysis, if warranted, to alleviate roadblocks on future endeavors. 

Provide high level consultation regarding a wide scope of critical program topics and processes involving customers print program requirements. 

Negotiate direction based on established best practices and successful business models. 

Play a key role in driving customer satisfaction of print related program set-up though direct customer interaction. 

Create, maintain and update Standard Operating Processes / Work Instructions where none previously existed. 

Reports daily / weekly benchmarks to all parties on progress of implementation. 

What you bring to the table:

Strong organizational skills 

Strong written and verbal communication skills 

Ability to work with cross-functional teams 

Ability to manage multiple competing priorities 

Ability to make decisions with little guidance to proactively solve the customer issue 

Strong problem-solving expertise 

Strong analytical skills and business acumen 

Strong time management skills 

What’s needed- Basic Qualifications: 

3+ years of business experience (project management or project coordination) 

Experience working cross functionally to drive results without authority preferred 

MS Office suite proficiency; advanced knowledge in Excel and PowerPoint 

Project Management experience 

Experience working in sales organization(s), directly with sales 

What’s needed - Preferred Qualifications:

Print experience preferred 

Salesforce.com; Power BI 

Prior technology troubleshooting experience a plus 

Successful management of multiple projects in diverse areas of responsibilities that meet or exceed deadlines 

Bachelor’s Degree preferred 

We Offer:

Inclusive culture with associate-led Business Resource Groups 

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!