HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways. After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

Role Summary

• Work with respective Operations Manager to follow work-flow of all deliveries conducted by 3rd party installation/delivery partners.
• Establish relationships with all 3rd party service providers and develop best practices that adhere to HiTouch scope of work expectations.
• Create dynamic reporting functionality that allows trackable manufacturer lane-dates, delivery schedules, and receivers through the respective 3rd parties
• Manage those 3rd parties participating in SISQ software system to ensure compliance with receiving, reconciliation of delivery tickets, documentation of damaged and/or short-shipped products. 
• Coordinating reorders on any items uncovered in punch actions during installations. 

Duties & Responsibilities

• Responsible for working with Scheduling Specialists and Project Managers to ensure scheduling transactional and project furniture installations as directed by Senior Operations Manager
• Responsible for obtaining all paperwork from 3rd party service providers in order to ensure accuracy, job completion processes, and engage with OMS team to instigate final invoicing to clients.
• Sourcing new 3rd party service providers for complex installations and transactional route deliveries and setting up new providers via the VSA process.
• Working with Billing Analysts to reconcile 3rd party invoicing to verify that initial quotes are adhered to at invoicing.
• Manage the SISQ system with those 3rd parties participating on the system to ensure delivery schedules are accepted, are within client scope of work timelines, and that installation schedules are met.

What You Bring to the Table

• Strong attention to detail
• Ability to manage high-volume workload
• Skilled at multitasking and prioritization
• Flexible, results-driven mindset
• Excellent negotiation and communication skills
• Strong relationship-building ability
• Solid math and analytical skills
• Proficient in scheduling and coordination

Basic Qualifications

• Strong interpersonal and relationship-building skills
• High attention to detail and accuracy
• Effective organizational and multitasking abilities
• Clear and effective communication across email, Teams, and phone
• Solid math skills with analytical problem-solving ability

Preferred Qualifications

• 3+ years of experience in contract furniture or related industry
• 3+ years of logistics/operations experience in delivery and scheduling
• Proficiency with computer systems and software applications
• Strong verbal and written communication skills
• CFS (Contract Furniture System) experience strongly preferred

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.