Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

What you’ll be doing:

Provides stellar customer service in all internal and external customer interactions. Serves as a mentor to teammates and ensures daily activities are in alignment with the strategic coals of the department and company

• Assists with mentoring customer service reps by providing on-the-spot training and assistance with customer escalations.
• Provides feedback to management on training opportunities.
• Promotes a positive, team-centric work environment with the main focus being customer satisfaction.
• Processes customer orders, while striving to exceed customer expectations.
• Continued focus on cross-sell and up-sell opportunities, and customer relationship building.
• Actively participates in meetings and provides suggestions to management for process improvements and efficiencies.
• Involvement in ongoing Transformation efforts as directed by management.

What you bring to the table:

• Exemplary customer service and order processing skills.
• Excellent communication skills including verbal and written such as e-mail and phone skills.
• Demonstrated organizational skills.
• Solid knowledge of multiple company systems and processes
• Understanding phone and email metrics
• Working as a part of a fast-paced environment

What’s needed- Basic Qualifications:

• Minimum Education: High School Diploma or equivalent combination of education and related experience
• Preferred Education: Associate's or Technical Degree in related field
• Minimum Years of Experience: 2-4 years of related or transferable experience
• Proficient demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint) required.

What’s needed:  Preferred Qualifications:

• Coordinate new implementations with Sales teams and Implementation team
• Experience in sales support

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.