Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

What you’ll be doing:

Provides stellar customer service in all internal and external customer interactions. Serves as a mentor to teammates and ensures daily activities are in alignment with the strategic coals of the department and company

• Assists with mentoring customer service reps by providing on-the-spot training and assistance with customer escalations.
• Provides feedback to management on training opportunities.
• Promotes a positive, team-centric work environment with the main focus being customer satisfaction.
• Processes customer orders, while striving to exceed customer expectations.
• Continued focus on cross-sell and up-sell opportunities, and customer relationship building.
• Actively participates in meetings and provides suggestions to management for process improvements and efficiencies.
• Involvement in ongoing Transformation efforts as directed by management.

What you bring to the table:

• Exemplary customer service and order processing skills.
• Excellent communication skills including verbal and written such as e-mail and phone skills.
• Demonstrated organizational skills.
• Solid knowledge of multiple company systems and processes
• Understanding phone and email metrics
• Working as a part of a fast-paced environment

What’s needed- Basic Qualifications:

• Minimum Education: High School Diploma or equivalent combination of education and related experience
• Preferred Education: Associate's or Technical Degree in related field
• Minimum Years of Experience: 2-4 years of related or transferable experience
• Proficient demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint) required.

What’s needed:  Preferred Qualifications:

• Coordinate new implementations with Sales teams and Implementation team
• Experience in sales support

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.