Be the reason

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 

What you’ll be doing: 

• Engage customers who have significantly declined through phone, video, and/or digital correspondence to drive customer win-back/retention 
• Strategically analyze reason for declines to target the correct contacts and categories. 
• Meet weekly and monthly win back targets and KPIs set by sales leadership. 
• Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts
• Provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction. 
• Utilize CRM software to manage customer interactions, track sales activities and maintain accurate records. 
• Manages funnel & pipeline to closed stages 
• Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists and Customer Service Teams 
• Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing. 
• Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience. 
• Participate in training programs and workshops to enhance sales skills, product knowledge, and customer relationship management abilities. 
• Will manage through and support the customer experience issues with our internal teams. 
• This role must understand all of Staples different contract types and account setups to effectively sell to customers.

What you bring to the table: 

• Strong drive and a desire to win 
• Strong aversion to complacency 
• Proven ability to view rejection as a learning opportunity and double down on next best actions 
• Strong communication skills; active listener 
• Strong organizational and time management skills 
• Ability to sell company values and services, in addition to program features and benefits via phone and internet 
• Ability to meet or exceed sales metrics & KPIs 
• Coachable, able to incorporate feedback
• Ability to work in a team sales environment 
• Ability to adapt to a fast-paced organization

What’s needed- Basic Qualifications: 

• High School Diploma
• 2+ years of experience in a sales, customer service, or a sales support position
• Proficient with MS Word, Outlook, Excel and PowerPoint 
• Strong communication skills; active listener 
• Experience building customer relationships
• Strong organization and time management skills 
• Experience with business-to-business sales process 
• Solution oriented, self-starter and results oriented 
• Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
• Adaptable to Change. 
• Coachable, able to incorporate feedback
• Ability to work in a team sales environment

What’s needed- Preferred Qualifications:

• Industry knowledge a plus

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.