Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

What you’ll be doing:

Assist and support the SPP Manufacturing division by processing decoration orders for all SPP sales groups: Merchandising, Program Inventory, Customer Experience (Customer Service), Estore/Web, Special Order, Account Development. 

• Process all ER orders accurately and timely to meet the SPP sales associate and customer expectations for decoration and shipment. (ER orders are those that do not flow cleanly from the Sales ordering system to the Manufacturing production system.) 
• Manually enter orders into the Manufacturing system that cannot be transmitted from the Sales ordering system. This requires knowledge of both the Sales system as well as the Manufacturing system for accurate data entry. 
• Process art requests to add ID specs on the Manufacturing system as needed for sales associates based on information provided on the decoration order, or through other means of communication, following decoration guidelines established by the Art and Production teams. This requires close communication with the Sales associate as well as in-depth knowledge of our various decoration processes so art is set up accurately for the production teams. 
• Process proof requests on decoration orders following information on the order from Sales. File the proofs in shared folders accessible to the production teams so orders can be decorated according to the proof approved by Sales and Customers. 
• Adjust all orders as needed based on direction from Sales associates, as well as internal Production, Shipping/Traffic & Logistics departments. Adjustments include, but are not limited to, changes in quantities, products, artwork, shipping information and order priority. 
• Coordinate with our internal Art, Scheduling, Production and Shipping/Traffic & Logistics Departments on time-sensitive orders to ensure customer in-hands dates can be met. 
• Order non-stock blank product from suppliers when product is ruined in our decoration process. Maintain all documentation to charge the appropriate department budget for the costs associated with the replacement product. Perform weekly follow-up on orders that are on art, production, or shipment hold, to remind the Sales associates of the status of their order on the production system. 
• Perform monthly follow-up and clean-up of sales orders on the Manufacturing production system.

What you bring to the table:

• High level of customer service for the Manufacturing division to maintain and increase bottom line results for SPP. 
• Collaborate between many departments to successfully fulfill orders and Deliver for the Customer. 
• Share knowledge of our internal decoration processes to help Sales secure orders from customers so we can Win Together and deliver results. 
• In-depth knowledge of the Manufacturing system, and basic knowledge of the Sales system, and understand how they are tied through programming functionality which allows orders to flow cleanly between the two systems to avoid data entry errors and expedite order fulfillment.
• Ability to multi-task and prioritize work
• Good communicator, both verbal and written
• Ability to collaborate with many departments

What’s needed- Basic Qualifications: 

• 2+ years of related experience
• High School Diploma or GED
• High level of computer/keyboard skills
• Knowledge of KAPS (manufacturing) computer system helpful
• Knowledge of Microsoft Outlook required
• Knowledge of Microsoft Word, Excel, and TEAMS helpful 

What’s needed- Preferred Qualifications:

• Previous office experience 
• Customer service experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.