Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

The Sales Specialist Coordinator will collaborate with Inside Sales Specialists & internal business units to support new and existing customers, in turn developing transactional and solution sales. They operate as a customer advocate by being the expert in their respective category while ensuring Quill is in optimal position to win profitable deals. Our specialist sales team work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs.

What you’ll be doing: 

• Prepare program customers pricing documents, handle system pricing updates for all program 
• High conversion rate of opportunities within approved margin guidelines
• Meets customer turnaround time expectations
• Support all customers by partnering with Inside Sales Specialists to secure one time and recurring projects
• Manage pipeline through company CRM of incoming orders, proof requests and quotes to support customers of all sizes in specialty categories
• Demonstrated knowledge of Quill’s specialized product offerings, pricing, and solutions
• Adhere to Pipeline SOP to ensure all opportunities are contacted and worked on appropriately Responsible for keeping current clients satisfied and delivering an exceptional customer experience Attend all team/department meetings, trainings, and coaching sessions
• Effectively utilize the CRM to successfully track and capture pertinent customer information

What you bring to the table: 

• You are a highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities
• Strong performance in an environment that requires adaptability to change
• Self-starter, results oriented
• Strong time management and organizational skills
• Not afraid to ask questions. You view challenges as opportunities
• You know the only way to handle rejection is to try again
• You have a customer first attitude
• Culture is important to you, and you want to positively impact your environment and coworkers
• You know every conversation is different; you think dynamically and remain calm under pressure
• You believe the best process is derived through constant improvement and sharing best practices

What’s needed- Basic Qualifications: 

• High School Diploma or GED 
• 1+ years of relevant experience in customer service or sales
• Demonstrated ability to communicate, present, and influence
• Excellent verbal and written communication skills
• Self-motivated and able to thrive in a results-driven environment
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Strong time management and organizational skills

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.