1st Shift - 8:00am Start/Monday-Friday (some weekend support, as needed).

Staples is business to business. You’re what binds us together.

We are seeking a dedicated and skilled 3rd Party Operations Manager to join our team in North America. This role involves overseeing and managing all aspects of the company's third-party delivery operations, ensuring efficient and timely delivery of goods and maintaining a high level of customer satisfaction.

What you’ll be doing:

• Define customer service level expectations and delivery requirements.
• Develop internal performance and quality metrics for each customer account.
• Ensure efficient and timely delivery of goods to end customers.
• Develop and implement strategies to improve operational efficiency and reduce costs.
• Maintain a high level of customer satisfaction by addressing and resolving delivery issues.
• Coordinate with and influence other departments to ensure customer requirements are met.
• Monitor and analyze delivery performance metrics to identify areas for improvement.
• Ensure compliance with industry regulations and company policies.
• Provide training and support to delivery personnel.

What you bring to the table:

• Strong leadership and people management skills.
• Excellent communication and negotiation abilities.
• Problem-solving mindset with a focus on efficiency and productivity.
• Adaptability and a willingness to tackle challenges head-on.
• Strong organizational management skills with proven ability to influence in a cross-functional environment.
• Proven track record of improving operational efficiency and delivering results in a fast-paced environment.

What’s needed- Basic Qualifications:

• Bachelor’s degree in business administration, logistics, or a related field or relevant work experience.
• Minimum of 6 years of experience in operations management, preferably in the logistics or transportation industry.

What’s needed- Preferred Qualifications:

• Experience in customer-facing account management in addition to logistics operations management.
• Knowledge of transportation systems and processes.
• Ability to manage external customers and deliver on contracted SLA’s.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.