Staples is business to business. You’re what binds us together.

Overview:

Independently works with relevant Staples' Business Units to manage a portfolio of business demand targeted toward Salesforce.com and other Sales Tools. Become a trusted advisor to these business units to partner with them on creative solutions to business challenges. Challenge the status quo and the solutions that the business thinks they need to ensure the business problem is addressed with a solution that is scalable, enables best practice, and works horizontally across the platform for sales and support teams at large. Lead strategic projects that arise over and above the day-to-day portfolio management. Analyze and document complex business problems, business systems and process requirements of a given initiative; potentially spanning internal and external business entities. Uses a variety of analytical tools and techniques relevant to the given initiative and has strong knowledge of the Project Life Cycle (PLC). Has a broad working knowledge of Staples' business requirements and aligns the requirements to Staples' strategy and vision. Possesses detailed knowledge of one or more business processes or functions. Provides necessary analysis to support cost/benefit and value drivers needed to justify projects.

What you’ll be doing:

• Partner with the business and become a trusted advisor as it relates to sales processes and salesforce.com
• Prepare and conduct large-scale requirements gathering sessions
• Analyze and document current as well as future business state to enable the mapping out how to migrate from today’s processes to tomorrows
• Provide input to project plan, risk assessment, and manage tasks to project schedule
• Mentor more junior members of the team

What you bring to the table:

Analysis – Analyze problems and issues

Decision-Making – Exercise insightful judgement

Managing Execution – Work effectively and efficiently

Managing and Improving Processes – Establish best practices

Influencing – Advocate ideas

Collaborating – Promote collaboration

Open Communication – Foster open communication

Building Relationships – Build relationships

Leveraging Diversity – Understand and respect differences

Plan and Manage Projects and Programs – Manage basic projects

Discover, Analyze and Define Requirements – Proactively shape strategy

Basic Qualifications:

• Bachelor’s Degree or equivalent work experience
• 5+ years of related work experience
• 2+ years of experience working with Salesforce.com

Preferred Qualifications:

• Salesforce.com certifications
• Product Management experience
• SQL experience – writing and/or modifying
• Voice of Customer (VoC) experience

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.