Sr. Content Manager – HiTouch

HiTouch is business to business. You’re what binds us together.

Interested in working in a start-up environment, funded by a Fortune 100 retailer? Join our team of experts who are leading the way in expanding our digital marketplace strategy and share. Help us accelerate our growth and gain invaluable experience in this important ecommerce model. 

HiTouch is full-service company with a network of local distribution centers in the United States.  HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways.  After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

What you’ll be doing:

• Content Strategy & Execution: Develop and execute a content strategy that aligns with business goals and product objectives, ensuring all content is on-brand, consistent in style and quality, and optimized for performance.
• Product Content Management: Manage and update product content, including descriptions, 
• specifications, images, and videos across various eCommerce 3P digital platforms.
• Cross-Functional Collaboration: Partner with marketing, product, and sales teams to ensure that product content supports key initiatives, including product launches, promotions, and customer engagement strategies.
• Performance Monitoring & Optimization: Track and analyze content performance using relevant metrics, making data-driven recommendations for improvements in content engagement and conversion.
• Process Improvement: Identify and implement process improvements in content creation and management to enhance efficiency, accuracy, and scalability.
• Vendor Management: Work with external vendors and agencies as necessary to create and curate high-quality content.
• Point of contact for overall marketplace content management - supporting the management of product content programs across our eCommerce business, including but not limited to the flow of content & day to day maintenance to achieve business objectives and goals as well as maintaining stellar metrics relative to content quality scores (Amazon, eBay, Newegg, Target and Walmart and others)

What you bring to the table:     

• Strategic Thinking: Ability to develop content strategies that drive business results while aligning with the company’s overall vision.
• Leadership: Strong leadership skills with the ability to mentor, guide, and inspire a team of content professionals.
• Creativity & Innovation: A creative approach to content creation and management, with a focus on developing engaging and effective product content.
• Data-Driven Decision Making: Strong analytical skills with the ability to interpret data and optimize content strategies based on performance metrics.
• Excellent Communication: Strong written and verbal communication skills with the ability to effectively collaborate with stakeholders across departments.
• Proven track record of managing product content across multiple platforms, including digital and print.
• Experience in leading content teams and managing content creation workflows.
• Proficiency in content management systems (CMS) and tools for performance tracking and 
• optimization.
• Ability to work cross-functionally with marketing, product, and sales teams to drive cohesive content strategies.
• High proficiency with Microsoft Excel

What’s needed- Basic Qualifications:

• 4 years + in E-Commerce experience in direct-to-consumer or wholesale businesses along with content management, product marketing, or a related field.
• 3 + years in a managerial or leadership role

What’s needed- Preferred:

• Bachelor’s Degree Bachelor’s degree in Marketing, Communications, Journalism, Business, or a related field.
• Experience working with product information management (PIM) systems.
• Familiarity with SEO and digital marketing practices.
• Advanced knowledge of content analytics tools to measure engagement and drive continuous 
• improvement.
• Experience with selling on marketplaces (Amazon, eBay, Newegg, Target and Walmart and 

others.) including direct experience on their Seller Central administrative tools

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.