Staples is business to business. You’re what binds us together. 

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

The Senior Manager of Product Management- Product Operations is a pivotal role that drives the product management tools and processes. This individual will support and enable the product management team by understanding the product management landscape and best practices to ensure operational excellence.

What you’ll be doing:

• Partner with cross-functional business and tech teams to ensure alignment
• Supports the Product Management organization, working across multiple Product teams to:
  • Identify and proliferate Product Management best practices
  • Identify and support roll out of tools to support core Prod Mgmt functions (ie, a roadmapping tool)
  • Standardize templates for stakeholder updates & comms
  • Liaise with Technology teams to define and refine operating model between Tech / Prod Mgmt
  • Facilitate collection and publication of release notes
  • Product team evangelist – develop newsletters / comms / etc 

What you bring to the table:

• Intellectually Curious and Continuous Learner- interesting in asking “why” and not afraid to explore or suggest crazy ideas; comfortable with ambiguity, a hunger to learn, and a seeker of new challenges.
• Communicator and Influencer- effective at communicating complex ideas clearly to various audiences; able to rally associates to work with you to solve problems. 
• Trusted Collaborator and Team Player- build long-lasting relationships; enjoy working with diverse people and driving the team toward a common goal; ability to put the team before yourself.
• Customer Centric and Passionate- demands the customer is the focal point of all decisions; a desire to fully understand customer needs; a bias towards action and eagerness to get it right when encountering
• Strong analytical skills and data-driven decision-making capabilities.
• Demonstrated ability to develop innovative solutions to complex problems.

What’s needed- Basic Qualifications

• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• 8+ years of experience in product management or a related field, with a strong focus on eCommerce.

What’s needed- Preferred Qualifications

• Master’s degree in a related field.
• 3+ years of management experience, leading product management teams or similar.
• Experience in the specific industry (e.g. B2B, supply chain, office supplies).

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.