Be the reason

Monitoring & Observability Engineer 

Work Model: Hybrid, Framingham, MA

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you’ll be doing:

As part of the Enterprise Tools Engineering team at Staples, you’ll bring your subject matter expertise to bear by innovating, integrating, and automating to improve efficiency and productivity with the New Relic One platform. You will also partner closely with multiple cross-functional domain teams including Development, Performance Engineering, and Site Reliability Engineering to deliver integration, performance metrics, and observability across the enterprise.

You’ll seek continuous improvement by applying best practices and making recommendations to leadership on opportunities to leverage New Relic to solve complex business problems and improve the availability, performance, and overall digital experience of our B2B and B2C platforms. You will help administer our New Relic instance and help develop our roadmap while meeting specific business needs.

What you bring to the table:

• Showcase experience in observability best practices working with New Relic or similar tools (Dynatrace, DataDog, AppDynamics, or other similar APM suites), delivering solutions across all environments, and integrating platforms and applications with monitoring and APM tools.
• Demonstrate strong customer focus with excellent organizational and communication skills.
• Execute strong cross-functional collaboration and leadership.
• Adapt and innovate to ensure the success of both Staples and the Enterprise Tools Engineering team.
• Constantly challenge yourself by actively seeking new ways to grow using both formal and informal development channels.
• Foster an inclusive environment by welcoming diversity.
• Knowledge of CI/CD tools such as Puppet, Jenkins, Terraform, Ansible
• Knowledge of data visualization and dashboards

What’s needed- Basic Qualifications:

• 1+ year of experience with Linux, UNIX, and Windows operating systems
• 1+ year of experience with monitoring and observability solutions (examples: performance monitoring, infrastructure monitoring, network monitoring)
• 1+ year of experience with SQL
• 1+ year of experience with one or more programming/scripting languages (Examples: Python, JavaScript, Java, PHP, PowerShell, BASH/Shell)

What’s needed- Preferred Qualifications:

• CI/CD tools such as Puppet, Jenkins, Ansible, Terraform 
• Log monitoring experience
• Public Cloud experience (Azure, GCP, or AWS)
• Agile/Scrum methodology

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.