Work Model: Hybrid---Framingham, MA

Mgr Growth Strategy HiTouch 

HiTouch is business to business. You’re what binds us together.

Interested in working in a start-up environment, funded by a Fortune 100 retailer? Join our team of experts who are leading the way in expanding our digital marketplace strategy and share. Help us accelerate our growth and gain invaluable experience in this important ecommerce model. 

HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways.  After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

What you’ll be doing:

The Manager Growth Strategy will be responsible for managing vendor partnerships across leading 3P marketplaces, including Amazon, Target, Walmart, eBay, and others. This role is accountable for overseeing the day-to-day operations of supplier accounts, driving growth and profitability, and ensuring optimal performance in terms of inventory management, pricing, and product availability. The Manager will work closely with cross-functional teams and vendors to optimize processes and strategies that enhance the company’s marketplace performance, with a focus on achieving business objectives.

• Vendor Relationship Management: Develop and maintain strong relationships with vendor partners, ensuring alignment with marketplace objectives and driving mutual growth.          
• Account Performance: Manage day-to-day operations of supplier accounts, including inventory planning, pricing optimization, and product availability to maximize sales and profitability.
• Cross-Functional Collaboration: Work closely with internal teams (Merchandising, Supply Chain, Finance, Engineering) to ensure alignment on goals and initiatives that impact vendor account performance.
• Growth & Profitability: Implement strategies and initiatives that drive sales growth and increase profitability on key 3P marketplaces, focusing on data-driven insights to optimize performance.           
• Inventory Management: Oversee stock levels, manage replenishments, and forecast demand in collaboration with vendors and supply chain teams to prevent stockouts or overstocking.       
• Performance Monitoring: Track and analyze account metrics, using data to identify and implement process improvements to drive marketplace growth.
• Lead and mentor a small team of account managers or individual contributors, ensuring alignment with department and company goals.
• Indirectly influence stakeholders with the vendors they work with.
• Provide ongoing support, training, and development opportunities for direct reports to enhance their skills and performance.

What you bring to the table:

• Leadership: Strong leadership abilities with the capability to motivate and manage a small team of professionals.
• Analytical Thinking: High proficiency in data analysis and problem-solving, with the ability to use data-driven insights to improve account performance.    
• Communication: Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels and manage complex vendor relationships.    
• Adaptability: Ability to work in a fast-paced environment and manage multiple priorities with a focus on achieving results.        
• Collaboration: A team-oriented mindset with a proven ability to work cross-functionally and build strong internal and external relationships.
  
  

What’s needed- Basic Qualifications

• Bachelor’s degree in Business / Economics, Supply Chain, Marketing, or a related field, or equivalent work experience
• 5+ years of experience in buying related functions (buying / merchandising, account management)
• 3+ years of management experience, overseeing individual contributors or small teams within a related field.

What’s needed- Preferred Qualifications

• Proven experience managing supplier accounts, with a strong focus on driving growth and profitability across 3P marketplaces.          
• Solid understanding of marketplace dynamics, including pricing strategies, inventory management, and operational efficiency.
• Experience using data analytics tools to monitor and improve account performance.
• Experience managing vendor relationships on major platforms such as Amazon, Target, Walmart, and others.
• Proficiency in digital tools and marketplace platforms used to manage vendor accounts and optimize sales.
• Strong financial acumen with experience in managing P&L responsibilities for supplier accounts.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.