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Director Category Operations

Framingham, Massachusetts, United States

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Job ID 12593 Category Sales & Sales Support Date posted 05/23/2024 Pay Range 150,000 to 230,000

The Director, Category Operations is responsible for overseeing operations and driving transformation of Staples' post-sale operations for several category lines of business. Leading a team of several operations leaders, partnering closely with counterparts in Sales and third-party service providers, the Director, Category Operations will ensure the efficient and effective implementation and ongoing execution of customer programs across Breakroom, Print, Facilities, Furniture, and other key lines of business. 

  • Lead a team of operations leaders with responsibility over post-sale implementation and operations for Staples' category lines of business (Facilities, Breakroom, Furniture, Print, Stockroom).  
  • Partner with Merchandising to oversee third party service provider relationships, performance, cost to serve.  
  • Drive transformation initiatives that improve service, cost efficiency, customer experience, and sales productivity. 
  •  Oversee the operations tech stack, ensuring operators have the tools, systems, and processes to effectively and efficiently manage their work.  
  • Continuously develop and cultivate talent within the operations leadership team and build frameworks for talent development across the broader organization. 
  • Serve as a leader of leaders over several post-sale operations and support teams.  
  • Responsible for ongoing maintenance of org design, role mandates, and role mix.  
  • Foster a culture of continuous improvement and professional development within the team through formal and informal  
  • Ensure effective communication and alignment within the sales team and across other departments. 

What you bring to the table: 

  • Proven experience in managing operations and developing strategies.  
  • Strong understanding of sales processes, market dynamics, and customer relationship management.  
  • Experience with sales and operations technology and CRM systems.  
  • Experience implementing and managing systems (both proprietary and third party). 

Qualifications: 

  • At least 10 years of experience in sales or a related field. 
  • 5 plus years of management experience. 
  • Experience with sales and operations technology and CRM systems.  
  • Experience implementing and managing systems (both proprietary and third party).
  • Bachelor's degree in Business Administration, Sales, Marketing, related field or equivalent work experience. 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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