Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

Responsible for managing all aspects of internal client support and is the primary internal interface for, working in partnership with field sales, the key stakeholders of an assigned customer account base. Responsible for influencing desired profitability goals as it relates to company direction and drives the implementation and ongoing execution of client activities across all internal support departments.

What you’ll be doing:

• Managing all facets of client program business in relationship to client budget and our service model.
• Building and maintaining client relationships.
• Serving as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
• Influencing, analyzing, and managing target expectations for margin as it relates to the client service model.
• Influencing, analyzing, and managing assortments to achieve profitable SKU count measurements.
• Utilizing tools, data, and other resources to prepare and present client product selections.
• Creating marketing plans by analyzing and utilizing data to drive customer revenue.
• Supporting site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
• Aiding in customer business reviews.
• Sustaining global services knowledge and skillset and applying to account base as applicable.
• Participating and providing input and ideas in support of our ongoing effort to improve the overall customer experience and retention.

What you bring to the table:

• Ability to create an inclusive environment, encouraging strategic thought/planning/execution while holding support teams accountable to deliverables.
• Clear direction and project management leadership to all support teams in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications.
• Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable.

What’s needed- Basic Qualifications:

• 2+ years relevant work experience in project management, merchandising, or related field.
• 3+ years of Microsoft Office (Word, Excel, PowerPoint).
• Communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• Possess professional acumen.
• Ability to understand pricing and margin calculations.
• Multi-task oriented with strong organizational skills and attention to detail.
• Ability to balance multiple projects simultaneously and meet required deadlines.
• Flexibility to travel when necessary based on account needs.
• Teamwork and flexibility essential.

What’s needed- Preferred Qualifications:

• Bachelor’s Degree.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.