Staples is business to business. You’re what binds us together.

Join Staples’ Center of Excellence in Transportation, where our supply chain team is committed to delivering smarter, more efficient solutions for our customers across North America. As a Transportation Analyst II, you’ll become an integral part of a dynamic network, operating in a fast-paced, innovative environment that values growth and collaboration. If you thrive in operations, enjoy analytical challenges, and want to make a direct impact on customer experience, this is your opportunity.

Work Schedule: 4x10-hour shifts weekly, with required weekend hours (Sat & Sun, 2 AM–12 PM EST) and two flexible weekdays.

What you’ll be doing:

• Operate the Staples Delivery Command Center for US Delivery Operations, servicing all channels of business.
• Coordinate 400+ nightly line haul deliveries across Fulfillment Centers, Delivery Hubs, and third-party operations throughout the US.
• Monitor nightly line haul operations to proactively identify and resolve issues impacting customer service.
• Provide real-time logistical support for on-time delivery and next-day customer commitments, including adjusting shipping schedules and authorizing expenses when needed.
• Compile accurate nightly operational reports and summarize network volume, issues, and service impact for senior management.
• Support Fleet and Courier delivery locations by resolving delivery paperwork or EDI/AS400 transmission issues.
• Generate and process late trailer information to notify call centers and customers of any delivery delays.
• Standardize and streamline carrier and Fulfillment Center on-time reporting, assist in month-end budget reconciliations, and optimize nightly delivery schedules.
• Contribute to strategic middle-mile initiatives aimed at improving service and reducing expenses.
• Engage in ad hoc analytics opportunities such as trailer utilization optimization, invoice auditing, and financial analysis.

What you bring to the table:

• Strong analytical thinking and problem-solving skills with a proven ability to drive process improvement.
• Excellent written and verbal communication skills, able to provide concise daily updates and influence carrier partners.
• Experience working effectively with internal customers, line haul providers, and third-party carriers.
• Ability to work autonomously, demonstrate initiative, and adapt to changing priorities and deadlines in a deadline-driven environment.
• Focus on delivering a positive customer experience and a strong sense of urgency.
• Quick to learn new processes and systems, with eagerness to contribute to a collaborative team environment.
• Proven time management, prioritization, and cross-functional collaboration skills.
• Advanced analytics knowledge is a plus.
• Availability to cover alternate overnight shifts, approximately 10% of the time.
• Ability to work effectively in an unsupervised, overnight, and fast-paced environment.

What’s needed- Basic Qualifications:

• 2–4 years of work experience in transportation, logistics, or a related field.
• Demonstrated ability to identify, analyze, and solve logistical challenges.
• Proficiency with PC applications and Microsoft Office products.

What’s needed- Preferred Qualifications:

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Hands-on experience in transportation or delivery logistics.
• Staples system knowledge (operations) a plus.
• Budget/P&L experience considered an asset.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.