Staples is business to business. You’re what binds us together.

The Collections Specialist is responsible for reviewing orders on credit hold, managing and collecting all outstanding accounts receivables for a portfolio of customers. This Specialist will work with Staples customers to build effective relationships, ensure that customer satisfaction is achieved while minimizing past due receivables and meeting DSO goals. 

What you’ll be doing:

• Ensure compliance with collections processes
• Collection and maintenance of customer accounts (e.g., track account status, report on outstanding balances, prioritize collection activity)
• Follow up overdue accounts (e.g., initiate demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.)
• Collect cash for open Accounts Receivable
• Follow up on a regular basis with the customer until a payment resolution is received. Advise the Credit and Collections Manager if/when problems or concerns arise
• Ability to research Accounts Receivable issues and reconcile payment remittances
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
• While working with Staples customers identify potential opportunities for process improvement
• Independently perform root cause analysis on customer issues

What you bring to the table:

• Large ERP Experience (Oracle, SAP etc.)
• Good analytical skills
• Ability to coordinate with other internal departments
• Basic to Intermediate skills in Excel
• Use of Collection Software (Webcollect, Getpaid etc.)
• Understanding of basic accounting principles
• Familiarity with different methods of billing and invoicing customers
• Ability to meet stated Cash Collected Goals
• Ability to meet stated delinquency targets
• Ability to meet stated minimum bad debt write-off targets
• Ability to meet stated daily customer contact target
• Ability to meet stated portfolio penetration target

What’s needed- Basic Qualifications:

• Bachelor’s Degree in Business Management or Finance or equivalent work experience
• 3+ years of experience in collections, accounts receivables, and credit experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.