Staples is business to business. You’re what binds us together.

As an SPP Account Solutions Coordinator, you will support both program and customer satisfaction needs. This position coordinates the implementation and maintenance of managed programs, manages licensing/sample approvals for licensed items, and ensures the delivery of contracted SLAs. You will work closely with merchandising, operations, and licensing teams, and play a vital role in catalog production, database population, proofing, tracking samples, and executing logistics.

What you’ll be doing:

• Coordinate and communicate information relevant to catalog production, database population, proofing, tracking samples, and executing logistics.
• Assist with creation and upkeep of current items on the AB buying platform, including migration, inventory management, and proofing.
• Support client events and meetings, including tradeshows, site sales prep, kitting and fulfillment projects, item selections, and client business reviews.
• Manage the sports licensing approval process, including approval submissions, sample ordering, tracking, and overall approval process ownership.
• Handle customer call intake and mailbox management for the Anheuser-Busch account, including direct customer interactions via phone and email with 1000+ customers.
• Manage customer inquiries within contracted SLAs, requiring proficient knowledge of all systems, item offerings, and basic brand guidelines.

What you bring to the table:

• Clear communication and project management abilities to support teams in implementing and managing the licensing program.
• Basic knowledge of customer service tools and systems.
• Ability to interact comfortably with external customers in difficult situations.
• Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable.

What’s needed- Basic Qualifications:

• Communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• Maintains a high degree of professional acumen while developing skills in salesmanship and managing difficult relationships.
• Multi-task oriented with strong organizational skills and attention to detail.
• Ability to balance multiple projects simultaneously and meet required deadlines.
• Requires a self-motivated and energetic personality.
• Solid PC skills (Word, Excel, PowerPoint).
• Teamwork and flexibility essential.

What’s needed- Preferred Qualifications:

• Emerging skills in "strategic business sense", including licensing strategy, customer experience, and profitability awareness.
• Ability to understand pricing and margin calculations.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.