The Sales Development Representative (SDR) contributes to Staples success by connecting potential customers with the right Staples platform to meet and or solve their business needs. The successful candidate will have an opportunity to significantly impact the growth and development of our lead management and operations team and will work closely with Sales peers, Operations and Marketing to ensure the success of the program. The SDR’s are responsible for prospecting, qualifying, selling and driving new business into the top of the sales funnel. This team has a large effect on Staples bottom line: executing at the top of the funnel is what drives revenue out of the bottom by ensuring we are hitting and exhausting the best quality leads.

• Calling warm leads generated through inbound calls and marketing channels
• Qualifying, converting or closing prospects
• Process lead lists down the Staples lead funnel ensuring the most qualified leads hit sales
• Research prospects on LinkedIn and other relevant internal databases
• Meet daily, weekly and monthly Sales Qualified Lead (SQL) Conversions and Wins

What you bring to the table:

• Experience with CRM software (e.g. Salesforce)
• Understanding of sales performance metrics
• People Oriented
• Hands-on experience with multiple sales techniques
• Customer first mindset
• Willingness to learn
• Strong time management skills
• Ability to multitask
• Ability to transition from one task to another
• View challenges as opportunities to grow
• Ability to overcome objection

What’s needed- Basic Qualifications:

• Prior work experience having conversations via phone, email or chat
• Prior experience producing results on a day-to-day basis
• Experience overcoming multiple objections in the course of a call
• Experience using software like Microsoft Office Suite, Salesforce.com or other CRM
• High school diploma or GED

What’s needed- Preferred Qualifications:

• College degree
• Minimum 1 year of blended customer service and sales experience in a Call Center environment is preferable
• Experience selling over the phone
• Previous experience using salesforce.com or a comparable sales tool

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.