Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 

What you will be doing:

Responsible for leading and managing a team of Sales Development Representatives responsible for reviewing, scrubbing and contacting inbound sales leads and deploying them to the correct sales teams. The SDR Manager must work closely with marketing and sales leaders to define and execute a digital + human prospect nurture strategy, as well as understand sales associates’ capacity to receive new leads. This will role play a crucial part in ensuring a high-quality prospect experience and achieving sales goals.

***Will require working at least 3 days per week onsite at our Maitland, FL office

• Lead an SDR team, including hiring, training, coaching, and performance management.
• Collaborate with internal teams such as marketing, sales, and chat for optimal prospect experience.
• Continuously assess and improve the lead scrubbing and deployment processes to enhance efficiency and accuracy. This may involve streamlining workflows, implementing best practices, and utilizing technology solutions.
• Ensure that lead data is cleaned and validated accurately to maintain data integrity. Additionally, oversee deployment activities to ensure that products, services, or information are delivered correctly and on time.
• Address issues and challenges that may arise during lead scrubbing and deployment processes. Implement solutions to mitigate risks and optimize outcomes.
• Proficiency in data analysis and the ability to use data to drive decision-making and process improvement.
• Fosters a culture of inclusion, open communication, collaboration, goal achievement, and accountability.

What You Bring to the Table

• You are an experienced leader with proven success leading operational teams.
• You are passionate about getting it done, delivering for customers, and winning together.
• Demonstrated experience dealing with adversity and showing a result-oriented mindset
• Experience presenting and communicating with different levels in the organization
• Strong interpersonal and relationship building skills
• Strong communication (oral and written) skills
• High level of personal maturity and emotional intelligence
• Time management and organizational skills
• Demonstrates strong team building attributes

What’s needed: Basic Qualifications

• 1+ years computer literacy including competency related to MS Windows-based applications
• 5+ years’ related experience
• Experience with leading, developing, and coaching associates
• Skilled in business analytics and possessing the ability to make fact-based decisions

What’s needed- Preferred Qualifications:

• Bachelor’s Degree
• Experience with Salesforce or other CRM, or related, systems

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!   

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.