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Quill: Product Specialist

Lincolnshire, Illinois, United States

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  • Full time
  • Remote

Join a team that powers everyday impact.

At Quill, a proud member of the Staples family of brands, we help businesses thrive by delivering essential products, smart solutions, and award-winning customer support. From paper and print to tech and custom services, we provide what teams need to get work done—seamlessly and affordably.

When you join Quill, you’re not just supporting customers—you’re part of a company where every workday is an opportunity to make a difference.

Total Rewards

  • Compensation & Incentives
    Competitive pay + bonuses
  • Paid Time Off
    Vacation & Sickness including 8 Paid Holidays
  • Wellness Programs
    Physical and mental wellness programs
  • Work-Life Balance
    Healthy work-life balance
  • Discounts
    Enjoy online and retail discounts
  • 401(k) Matching
    Company match 401(k) plan

Quill: Product Specialist

Lincolnshire, Illinois, United States

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Remote/On-site NA Job ID 61301 Category Merchandising Date posted 01/21/2026

Staples is business to business. You’re what binds us together. 

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

What you will be doing:

  • Drive SKU optimization and ensure a best-in-class digital shopping experience.
  • Partner with Merchants, SKU Operations, and Ecomm teams to enhance data integrity and product setup.
  • Perform product, category, and competitive analyses to identify improvement opportunities.
  • Recommend data-driven enhancements to boost margin, conversion, and customer engagement.
  • Maintain and optimize web selling tools and backend data management.
  • Manage cross-functional product inquiries with accuracy and speed.

What You Bring to the Table:

  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to work independently and manage shifting priorities.
  • Strong organizational skills and attention to detail.
  • Ability to analyze data, understand key indicators, and drive decisions.

What’s needed: Basic Qualifications:

  • 3+ years of Microsoft Office; Access proficiency a plus.
  • 3+ years eCommerce product experience
  • Strong communication skills.

Preferred Qualifications:

  • Experience with database and systems knowledge, product/category knowledge

We Offer:

  • Inclusive culture with associate-led Business Resource Groups.
  • Flexible PTO (22 days) and Holiday Schedule (7 paid holidays).
  • Online and retail discounts, Company Match 401(k).
  • Physical and Mental Health Wellness programs, and more!

LI-TW1

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Success Profile

What makes a great sales representative at Staples? Take a look and see how you match up.

  • Collaborative
  • Entrepreneurial
  • Adaptable
  • Problem-solver
  • Results-driven
  • Team player

Our Culture

At Quill, we’re totally obsessed with our customers. Whether it’s tracking down that new favorite pen, offering instant savings, or making someone’s day with unexpected rewards, we take pride in being the team that helps businesses win. We believe in anticipating needs, delivering expert service with a personal touch, and making every interaction feel real — because it is. Cross-team collaboration is our office standard, because delivering for our customers starts with delivering for each other. If you're ready to roll up your sleeves, meet challenges head-on, and serve the next generation of business owners, there's only one thing missing at Quill: That’s you.

Man working at computer
Woman talking with a customer
Man taking a phone with a headset

Career Path

There are plenty of places to take your career at Staples.

  • Starting roles

    • Inside Sales Business Development Specialist
    • Category Specialist (Furniture, Technology or Print)
    • Site Development / Reactivation Specialist
    • Inside Sales Account Manager
  • Mid-level roles

    • Key Account Manager
    • Field Sales
  • Manager roles

    • Inside Sales Team Manager
    • Sr. Team Manager
    • Field Sales Manager

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