Be the reason

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

The Manager, Verticals reports into Merchandising with a dotted line to Sales. Responsible for managing and optimizing product verticals including but not limited to Education, Industrial, Healthcare, and Retail. In partnership with sales leaders and merchandising, this role will develop and execute strategic verticals business plans as well as manage key business initiatives to provide customer solutions for managed accounts and ensure budgeted sales and product margin goals are met. This role will also research industry and competitive trends and internal and external customer insights to identify new verticals product and service solutions. This role is critical in aligning merchandising strategies with sales objectives, maximizing revenue potential, and enhancing customer experience within assigned verticals. The Verticals Manager identifies new business solutions, develops strategic operational plans, manages daily merchandising activities, and leads collaboration between merchandising, sales, and other departments to meet organizational objectives.

What you’ll be doing:

• Collaborative leadership role in the company that partners effectively with Ecommerce, Pricing & Analytics, Marketing, Finance, Sku Operations, Inventory Management, Loyalty & Rewards and other functional areas as needed to support merchandising and sales verticals.
• Manage merchandising strategies and product assortment planning within designated verticals.
• Identify and lead new verticals business initiatives.
• Develop deep understanding of individual verticals to support customer’s needs and behaviors through customer research. Leveraging customer knowledge and identifying verticals market trends to create verticals selling strategies that give Quill.com a competitive advantage.
• Coordinate closely with sales teams to align merchandising initiatives and maximize commercial opportunities.
• Analyze sales data, market trends, and customer insights to optimize product offerings and drive sales growth.
• Oversee promotional campaigns and pricing strategies in collaboration with merchandising and sales.
• Support inventory management, ensuring optimal stock levels, turnover rates, and minimized obsolescence.
• Collaborate cross-functionally with marketing, logistics, finance, and vendor partners to support cohesive execution of merchandising plans.
• Regularly report on performance metrics and provide strategic recommendations for continuous improvement.
• Partner with merchandising, sales, and vendor partners to identify and manage sales driving initiatives.
• Coordinate vendor trainings with sales team to create vertical based expert sellers.
• Align with sales leaders to help execute vertical based sales team strategies.

What you bring to the table:

• Strong leadership and motivational capabilities.
• Excellent analytical and strategic thinking skills.
• Exceptional verbal and written communication skills.
• Effective problem-solving and decision-making abilities.
• Ability to build and sustain productive relationships across various business units.

What’s needed- Basic Qualifications:

• 7+ years related experience in merchandising, sales, or related functions.
• 3+ years in a managerial or supervisory role
• Demonstrated experience managing merchandising strategies and product assortments within specific market verticals.
• Proven ability to analyze sales performance data and market trends effectively.
• Experience collaborating with sales teams to align merchandising strategies.
• Proficiency with merchandising software tools and analytics platforms.

What’s needed- Preferred Qualifications:

• Bachelor's degree in Business Administration, Marketing, Merchandising, or a related field, or equivalent combination of education and experience.
• Experience in managing vendor relationships and negotiating contracts.
• Familiarity with inventory management systems and best practices.
• Certification or formal training in merchandising, sales management, or relevant analytics software.
• Experience managing cross-functional projects involving multiple stakeholders.
• Experience working with sales account managers.

We Offer:

• Hybrid Schedule: Three days per week at the office in Framingham, MA
• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-HS1

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.