The Account Developer is responsible for proactively supporting public sector customers by identifying growth opportunities, expanding account engagement, and maximizing the benefits available through Staples Business. This high-velocity role utilizes a prioritized call list to drive meaningful customer conversations, uncover revenue opportunities, and support long-term customer retention and satisfaction. 

What you’ll be doing:

• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.

• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.

• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.

• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.

• Manage the sales funnel to close opportunities and achieve reactivation goals.

• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.

• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.

• Provide regular progress updates on weekly and monthly revenue targets and KPIs as defined by sales leadership.

• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.

• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

What you bring to the table:

• Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources, and customer purchasing data to drive productivity and customer outcomes.

• Persuasive communication skills, with an emphasis on active listening.

• Excellent organizational and time management skills.

• A solution-oriented mindset with a focus on results and self-motivation.

• Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base.

• Ability to thrive in a team-oriented sales environment.

• Coachable, with the ability to adapt and incorporate feedback effectively.

What’s needed- Basic Qualifications:

• 1+ year account management or related experience  

• Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources including experience with MS Word, Outlook, Excel, and PowerPoint.

• High school diploma / GED

What’s needed- Preferred Qualifications:

• Bachelor’s degree

• Public Sector knowledge a plus.

• Experience with business-to-business sales process.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (114 hours and Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits. 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.