Sr Site Reliability Engineer I

Work Model: Hybrid

Work Location: Framingham, MA

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you’ll be doing:

• Provide hands-on technical leadership to a global team of Site Reliability Engineers 
• Engage and collaborate with cross-functional Product, Engineering, Security, Operations, and Infrastructure teams to improve MTTD and MTTR
• Design, develop, and implement infrastructure & application monitoring to ensure optimal platform availability and performance
• Research, analyze and recommend approaches for solving challenging operational issues
• Develop and maintain robust knowledge documentation for the Site Reliability Engineering team and its partners
• Proactively perform analysis and identify opportunities to innovate, automate, improve efficiency, and achieve cost savings

What you bring to the table:

• Strong experience with programming in one or more scripting languages (Python, Azure CLI, or PowerShell)
• Strong hands-on experience with infrastructure and services (systems, network, cloud technology, provisioning, storage, etc.)
• Proven track record of supporting B2B and B2C websites, both on-premises and in the public cloud, with demonstrated expertise in related technologies
• Hands-on experience with tool sets related to automation, orchestration, and managing infrastructure (Terraform, Puppet, Ansible, or Jenkins)

What’s needed- Basic Qualifications

• Bachelor’s degree in Computer Science or related field with continuous and progressive experience or equivalent experience
• 7 years of programing in one or more scripting languages (Python, Azure CLI, or PowerShell)
• Minimum of 7 years of related experience working with some of these technologies:
  • Application Performance Management and Monitoring tools such as New Relic, AppDynamics, SiteSpect, and Datadog
  • Content Delivery: Akamai
  • Infrastructure monitoring tools like Zabbix, and Prometheus
  • Databases e.g.: MongoDB, Oracle, Couchbase, Redis, MySQL
  • Frameworks such as Dust/Angular, Nodejs, Springboot
  • Log Analytics tools like Splunk, and ELK/Elastic
  • Digital experience tools like Fullstory
• Minimum of 2 years of experience with Cloud Technologies, at least half of which should be on the Microsoft Azure platform

What’s needed- Preferred Qualifications

• Experience with configuring, deploying, and administering infrastructure and application monitoring tools that assist in troubleshooting performance and stability issues in a cloud environment.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.