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Project Specialist, Digital Experience

Framingham, Massachusetts, United States

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Job ID 5707 Category Technology, E-Commerce & Data Science Date posted 03/20/2024 Remote On-site

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.  We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

What you’ll be doing:

  • Execute efficiently and effectively on all campaigns.  Build strong relationships and knowledge base with key partners to ensure success.
  • Communicate and collaborate in all stages from planning to campaign deployment.
  • Escalate issues that could impact timelines, other teams, or budget.
  • Coordinate across multiple projects and prioritize appropriately.
  • Maintain all schedules, process and procedures associated with campaign execution in partnership with the Staples Media Network.
  • Participate in campaign planning sessions.
  • Cross-functional partnership with merchandising, paid media, product and the creative team to ensure alignment on initiatives and the way we’re launching promos and messages on site.
  • Building site components in a CMS system to create landing pages. 
  • Maintaining the site navigation experience. 
  • Responsible for execution of a quiz-taking tool to help customers better find products. 
  • Analyze data: providing recommendations & managing reports. 
  • Be knowledgeable of project management best practices and identify areas for improvement.

What you bring to the table:

  • Ability to work in matrixed organization, working internally with cross-functional partners including UX/UI and competitive market to influence creative approach.
  • Uphold and improve best practices with a detail-oriented lens.
  • Strong verbal & written communication skills necessary.
  • Ability to build relationships with business partners and proactively assess needs of the business.
  • Solid organizational skills and ability to multitask.
  • MS Office suite proficiency.

What’s needed- Basic Qualifications:

  • Bachelor's degree or equivalent work experience. 
  • 2+ years of related work experience.  

What’s needed- Preferred Qualifications:

  • Previous CMS experience preferred.
  • Prior experience in ecommerce or marketing preferred.

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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