Staples is business to business. You’re what binds us together. 

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth.

This role will supervise and guide a Team of Accounts Receivable Analysts and Specialists managing a portfolio of past due accounts. Responsible for maintaining and reconciling accounts receivable ledger to ensure accurate and timely receipt of payments while minimizing losses to the company. The incumbent will monitor portfolio performance and ensure follow-up inquiries are addressed in a timely manner to ensure cash collections and positive customer experience.

• Manage a segment of $500M+ Accounts Receivable
• Manage and monitor Team to achieve stated cash collection and delinquency goals
• Negotiate with past due accounts to resolve all payment issues in a timely manner
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
• Ensure employees comply with company policies when contacting individuals and other companies to collect past due balances
• Manage and monitor Associates to perform root cause analysis on customer issues.
• Manage Team in the day-to-day performance of their jobs
• Monitor call reports to ensure associates are making enough phone contacts each day
• Generate reports to provide insight into accounts receivable, account ages, and other relevant metrics and relay conclusions to management
• Establish quality control standards and maintain/enforce them over time
• Participate in discussions with Internal Staples Teams on ways to support and manage the Accounts Receivables for complex customer setups
• Perform root cause analysis on customer issues and manage Team accordingly
• Identify areas of the collection process that need improvement and implement enhanced processes
• Build and nurture working relationships with Staples customers, and interact with Senior Accounts Payable and Finance roles
• Work with Sales RVP’s, AVP’s and Directors on escalations
• Partner with Sr. Manager of Cash Applications on root cause of customer application issues
• Collaborate with Credit Risk Team to mitigate customers experiencing financial hardship

• Knowledge of high-volume collections and billing procedures and practices
• Ability to meet stated Cash Collected Goals
• Effective DSO improvement
• Ability to meet stated delinquency targets
• Ability to meet minimum bad debt write-off targets
• Ability to meet daily customer contact target
• Ability to meet portfolio penetration target
• Excellent verbal and written communication skills to effectively interact with external Staples customers
• Strong analytical skills
• Ability to assess and promptly resolve or escalate problems
• Ability to build relationships with customers
• Strong negotiation skills
• Ability to coordinate with other internal departments

• 5+ years experience in B2B Accounts Receivable, Credit and Collections 
• Associate or bachelor’s degree, or equivalent experience
• 3-5 years leadership experience
• Broad ERP Experience in large systems (Oracle, SAP etc.)
• Intermediate to advanced skills in Excel
• Use of Accounts Receivable Software (Webcollect, Getpaid, etc.)

• Associate or bachelor’s degree in business management or finance
• Understanding of Accounting Principles
• Understanding of Credit Management processes
• Proficiency in Microsoft suite and O365
• Familiarity with different methods of billing and invoicing customers

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.