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Content Product Specialist

Framingham, Massachusetts, United States

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When we work together, challenges don’t stand a chance.

Be the reason — the expertise you bring to the table, your keen eye for customer insights, and your passion for analytics. So join our team and you’ll own product lines and drive profit. And we’ll help you build a future merchandised exactly how you want.

Total Rewards

  • Compensation & Incentives
    Competitive base salary + bonus on eligible positions
  • Paid Time Off
    22 days plus 7 major holidays and 1 floating holiday
  • 401(k) Matching
    Company match 401(k) plan
  • Discounts
    Online and retail discounts
  • Wellness
    Physical and mental health wellness programs
  • On-site Amenities
    Daycare, cafeteria, fitness center, and coffee shop at our HQ

Content Product Specialist

Framingham, Massachusetts, United States

Apply
Remote/On-site On-site Job ID 52143 Category Merchandising Date posted 09/18/2025

Staples is business to business. You’re what binds us together.

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We are inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

What you’ll be doing:

  • Support product content for all skus - this includes daily population of product and continual improvement of existing products within your assigned category
  • Support and publish on-time and best in class website product content to coincide with product launches, catalogs, flyers, and online product promotions
  • Maintain product hierarchies, product attributes, cross-sell opportunities, and keywords
  • Partner with Content Providers, Merchandising, Assortment Management, Marketing, and Product Vendors to gain product knowledge and improve site content
  • Work with Marketing, Merchandising, and Vendors to support online programs
  • Become a Subject Matter Expert in your category for content
  • Deliver periodic and ad hoc reports for your category
  • Identify opportunities to improve processes
  • Act as a point person for other teams regarding content issues

What you bring to the table:

  • Outstanding written and verbal communication, and interpersonal skills
  • Ability to work closely & directly with the Category Managers and the Key Suppliers
  • Customer service focus to ensure our customers have a positive online experience
  • Strong analytical skills and problem-solving abilities
  • Creative thinking
  • Detail oriented and intrinsically motivated
  • Ability to handle multiple projects and tasks, prioritize workload, and deliver on-time 

Qualifications:

What’s needed- Basic Qualifications

  • 2+ years solid working knowledge of Microsoft Office, especially Excel
  • Outstanding written and verbal communication, and interpersonal skills

What’s needed- Preferred Qualifications

  • Bachelor’s Degree
  • Experience with eCommerce product web content and Content Management Systems
  • Merchandising, marketing, or business management background

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Success Profile

  • Adaptable
  • Analytical
  • Communicator
  • Detail-oriented
  • Insightful
  • Problem-solver

Our Culture

People are at the heart of what we do, and we take care of our people. We’re the kind of company that invests in you because you invest in us. At Staples, we thrive on challenges, we believe in the power of what can be, and we support change with purpose. So, bring your win-together attitude and we’ll surround you with like-minded experts who are looking to make an impact for our customers, our community, and our teams.

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Meet Louise, Associate Category Merchant

Hear from our people and learn more about their experiences.

"What I love about this department is that every day brings a new challenge, and every day you get the chance to collaborate with a variety of different teams. This allows us to really figure out what our passions are and what we want to pursue."

Merchandising Specialist

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