Staples is business to business. You’re what binds us together.

Join a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive results and mitigate problems. With diverse projects and a transformative culture, you’ll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career. 

What you will be doing:

As a Claims Investigation Associate, you will play a pivotal role in accelerating the fair and defensible resolution of automobile, general liability, and workers’ compensation claims. Drawing on your analytical skills, you will research, analyze, and preserve digital evidence—primarily CCTV video and telematics data—to ensure accurate, timely support for internal claims professionals, outside counsel, and store-level partners. You will retrieve, review, catalogue, and safeguard a wide range of evidence, analyze footage and metadata for liability and fraud indicators, and document findings in dedicated databases to drive impactful outcomes.

Your responsibilities include managing third-party field investigations, supporting discovery and litigation processes, facilitating prompt scene preservation with Store Operations and Asset Protection teams, and preparing dashboards on investigation cycle times and fraud savings. You’ll also contribute to ongoing process improvements by learning new technologies and documenting compliant, effective procedures.

This position offers the opportunity to work under general supervision, exercise independent judgement, and collaborate across Claims Adjusters, Legal, Risk Finance, and Store Operations to protect our brand reputation and support profitable growth.

What You Bring to the Table:

• Meticulous attention to detail and data accuracy
• Analytical mindset with strong problem-solving ability
• A sense of urgency and excellent time-management skills
• Discretion when handling confidential or sensitive information
• Resilience in dynamic, litigation-driven environments with multiple priorities
• Collaborative communication style and service orientation
• Continuous improvement mindset and willingness to learn new systems
• Demonstrated track record of maintaining data integrity and meeting tight deadlines

What’s needed: Basic Qualifications:

• High school diploma or GED plus relevant technical coursework  
• Minimum 2+ year’s experience in claims support, investigations, asset protection, or a related role
• Proven ability to retrieve and preserve video evidence from CCTV and telematics platforms (e.g., Samsara)
• Proficiency in Origami Risk Management Information System (RMIS) or comparable software, and in MS Office (Word, Excel, Outlook, PowerPoint) a plus 

Preferred Qualifications:

• Specialized schooling or Associate Degree in Risk Management, Criminal Justice, Business, or related field
• Completion of or progress toward industry designations (e.g., AIC, CPCU, CIFI)
• Experience responding to discovery requests and drafting interrogatory answers
• Working knowledge of fraud indicators and SIU referral criteria
• Intermediate SQL or data visualization skills (Power BI/Tableau) to support analytics

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-HS1

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.