Regional Service Delivery Coordinator

Birmingham, Alabama, United States

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Join our world-class Supply Chain Team and deliver essential products to our customers.

When you join the team at Staples, you’ll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. In return, we give you the tools and business resources you need to find success with us. You’ll have the opportunity to receive overtime pay and grow your career, all while surrounded by a great team. Safety is our highest priority so we will make sure you are looked after and have safety training.

Total Rewards

Compensation & Incentives

Competitive pay with weekly paychecks
Paid Time Off

112 hours plus 7 major holidays and 1 floating holiday
401(k) Matching

Company match 401(k) plan
Discounts

Online and retail discounts
Safety

Safety is our utmost priority
Wellness Programs

Physical and mental wellness programs

Regional Service Delivery Coordinator

Birmingham, Alabama, United States

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Remote/On-site On-site Job ID 72225 Category Warehouse Date posted 07/21/2026 Job Shift Afternoon/Evening (2nd shift) Hours Daily 2:00pm-10:30pm/Monday-Friday

2:00pm-10:30pm/Monday-Friday

Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you’ll be doing:

Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers.
Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed.
Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed.
Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed.

What you bring to the table:

Ability to work on a computer using Windows including Microsoft Word, Outlook and Excel and ability to learn/understand WMS systems.
Ability to adopt our safety procedures quickly and ensure safe work practices.
Ability to work in a warehouse environment with seasonal temperature variations.
Highly motivated with an aptitude to learn new projects, processes and procedures.
A focus on client satisfaction and time management.
As a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need.

Qualifications:

What’s needed- Basic Qualifications:

Must be at least 18 years old
1+ years of basic English language skills (both verbal and written communications)

What’s needed- Preferred Qualifications:

High School Diploma /GED or equivalent work experience

We Offer:

Competitive Pay
Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and moreperks and benefits

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Success Profile

What makes a great Warehouse Order Picker at Staples? Take a look and see how you match up.

Adaptable
Flexible
Multi-tasker
Productive
Responsible
Results-driven

Our Culture

People are at the heart of what we do, and we take care of our people. We’re the kind of company that invests in you because you invest in us. At Staples, we thrive on challenges, we believe in the power of what can be, and we support change with purpose. So, bring your win-together attitude and we’ll surround you with like-minded experts who are looking to make an impact for our customers, our community, and our teams.