As a Salesforce Intern, you will work closely with our Revenue and Analytics team to help manage and optimize our Salesforce environment. You’ll gain valuable, hands-on experience in the software development lifecycle and be involved in implementing and supporting various Salesforce features to meet critical business needs. This role is ideal for someone looking to build a career in CRM systems, specifically in Salesforce administration and development. 

This intern position requires you to be in a hybrid working model (at least 3 days in the office, and 2 days remote) based at the Staples Promotional Products Headquarters in St. Louis, MO.

Target Start Date: June 2, 2025 - August 15, 2025 (11-week program)  

What you’ll be doing:  

• Perform data entry, data cleansing, and import/export tasks to ensure accurate data quality and integrity

• Assist in troubleshooting and resolving issues related to Salesforce functionalities, user permissions, and data access

• Help document processes, workflows, and procedures within Salesforce

•  Provide basic Salesforce support to end-users by answering questions and guiding them through standard processes

• Assist end-users with login issues, navigation, and basic functionality in Salesforce

• Create and manage cases for internal assistance requests, ensuring accurate categorization and documentation of issues

• Assist in creating and maintaining reports and dashboards to support analytics and business decision-making

Learning Opportunities:

• Gain hands-on experience with Salesforce administration and customization, focusing on the Sales Cloud 

• Develop skills in data management, including best practices for data integrity, cleansing, and validation

• Learn the fundamentals of the software development lifecycle in a Salesforce environment

• Understand how to work with cross-functional teams to address diverse business requirements

• Exposure to analytics and reporting to gain insights into data-driven decision-making

• Opportunity to learn about the integration of Salesforce with other business tools

• Support testing efforts and ensure that Salesforce solutions are functional and meet user requirements

What’s needed - Basic Qualifications:

• Previous experience or coursework with Salesforce.com Sales Cloud is required

• Actively pursuing a Bachelor’s or Master's degree in Business, Information Technology, Computer Science, Data Analytics, or a related field
• Must be a rising senior, graduating in May 2026, enrolled as a full-time student carrying a minimum of 12 college credits

• Strong data management skills and experience working with large datasets

• Excellent communication skills and ability to work collaboratively with cross-functional teams

• Detail-oriented, organized, and proactive in troubleshooting issues

What’s needed - Preferred Qualifications:

• Familiarity with Salesforce administration tasks, such as managing users, profiles, permissions, and workflow automation

• Knowledge of Salesforce reporting and dashboards, with an interest in data analysis

• Basic understanding of the software development lifecycle (SDLC) and agile methodologies

• Familiarity with ticketing or case management systems is advantageous

• Basic knowledge of Salesforce functionality and terms (e.g., objects, reports, dashboards)

• Strong analytical and problem-solving skills with keen attention to detail