Director Product Solutions
Framingham, Massachusetts, États-Unis
When we work together, challenges don’t stand a chance.
Be the reason — the expertise you bring to the table, your keen eye for customer insights, and your passion for analytics. So join our team and you’ll own product lines and drive profit. And we’ll help you build a future merchandised exactly how you want.
Total Rewards
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- Compensation & Incentives
- Competitive base salary + bonus on eligible positions
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- Paid Time Off
- 22 days plus 7 major holidays and 1 floating holiday
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- 401(k) Matching
- Company match 401(k) plan
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- Discounts
- Online and retail discounts
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- Wellness
- Physical and mental health wellness programs
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- On-site Amenities
- Daycare, cafeteria, fitness center, and coffee shop at our HQ
Director Product Solutions
Framingham, Massachusetts, États-Unis
Faire une demandeStaples is business to business. You’re what binds us together.
Join Staples as Director Product Solutions and lead the operations that power our dropship and wholesaler fulfillment network. In this highly visible leadership role, you will strengthen supplier performance, improve service and scalability, and partner across the business to deliver a consistent customer experience while supporting growth.
What you will be doing:
Lead dropship and wholesaler fulfillment operations, ensuring accurate order execution, consistent service, and timely resolution of escalated issues.
Manage vendor compliance and supplier performance programs, including scorecards, service-level agreements, business reviews, and corrective actions.
Develop operating plans and lead cross-functional improvements that increase scalability, productivity, cost effectiveness, and service quality.
Use dashboards, metrics, performance trends, and root-cause analysis to monitor results and present clear recommendations to senior leadership.
Manage budgets, resources, business cases, and the financial impact of operational priorities.
Partner with Merchandising, Supply Chain, Technology, Finance, Customer Service, Legal, Sales, and Inventory Management to advance supplier and fulfillment initiatives.
Lead, coach, and develop managers, supervisors, and professional staff while setting expectations aligned with business objectives.
Drive process redesign, automation opportunities, system enhancements, and supplier governance improvements that strengthen operational performance.
What You Bring to the Table:
Experience leading vendor performance, supplier compliance, fulfillment, or order management processes.
Experience using KPIs, scorecards, dashboards, or reporting to manage operational performance and identify root causes.
Experience leading cross-functional initiatives and presenting recommendations to senior leadership.
Strategic thinking and business acumen, with the ability to translate priorities into practical operating plans.
Executive-level communication skills and the ability to influence across functions and levels.
Strong analytical, problem-solving, and decision-making skills.
A customer-focused, continuous-improvement mindset and the ability to lead through complexity and change.
What’s needed: Basic Qualifications:
Bachelor's degree in supply chain, Business, Operations, Logistics, Engineering, Finance, or related work experience.
10+ years of experience in operations, supply chain, fulfillment, vendor management, dropship, wholesaler operations, or related fields.
5+ years of leadership experience managing cross-functional teams.
Preferred Qualifications:
Master’s degree or MBA.
12+ years of experience in retail, eCommerce, omnichannel, distribution, supply chain, or B2B operations.
Experience managing supplier scorecards, vendor compliance programs, or operational business reviews.
Experience leading process redesign, automation, systems enhancement, or operational transformation initiatives.
Experience with Power BI, Tableau, SQL, SAP, Oracle, Manhattan, or similar enterprise tools.
Lean, Six Sigma, CSCP, CPIM, or PMP certification.
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.
Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.
Success Profile
- Adaptable
- Analytical
- Communicator
- Detail-oriented
- Insightful
- Problem-solver
Our Culture
People are at the heart of what we do, and we take care of our people. We’re the kind of company that invests in you because you invest in us. At Staples, we thrive on challenges, we believe in the power of what can be, and we support change with purpose. So, bring your win-together attitude and we’ll surround you with like-minded experts who are looking to make an impact for our customers, our community, and our teams.
Meet Louise, Associate Category Merchant
Hear from our people and learn more about their experiences.
"What I love about this department is that every day brings a new challenge, and every day you get the chance to collaborate with a variety of different teams. This allows us to really figure out what our passions are and what we want to pursue."
Merchandising Specialist
- Responsable du service à la clientèle, Programmes de vente au détail – Bilingue (anglais/français), Staples Promotional Products Montréal, Canada Sales & Sales Support
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