Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity. SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost.

Join Staples Promotional Products as an SPP Account Manager and become a key driver of client success and business growth. You’ll be at the forefront of connecting innovative, customizable products to enterprise clients, strengthening brand recognition, and fueling creative partnerships. If you’re passionate about customer satisfaction and thrive in a dynamic, collaborative environment, this role offers the opportunity to make a lasting impact while advancing your career.

What you’ll be doing:

• Strategically plan and manage sales processes for key Enterprise Accounts, understanding client strategies and decision-making to maximize opportunities.
• Serve as the main point of contact for major accounts, ensuring contracts and program requirements are met with exceptional service.
• Collaborate with Strategic Account Managers and sales teams to facilitate and oversee quote requests ensuring accuracy and timely delivery.
• Oversee quote requests under for Enterprise and Non-Enterprise Accounts, coordinating with the Special Order Team for seamless fulfillment.
• Monitor and maintain account profitability, sharing results and insights with clients and internal teams as needed.
• Develop and update client plans for contracted accounts, ensuring alignment with company goals and client expectations.
• Act as a liaison between SPP and customers, addressing invoicing, service concerns, and ensuring complete satisfaction.
• Proactively engage past and existing clients to market new products, drive sales, and build lasting relationships.
• Secure new accounts through networking and prospecting, staying current with industry trends and innovative solutions.
• Host and attend team meetings, providing coverage and support as needed to achieve team sales and profit goals.

What you bring to the table:

• Excellent interpersonal, communication, and presentation skills with a natural flair for sales.
• Strong organizational skills, attention to detail, and ability to prioritize multiple projects simultaneously.
• Exceptional customer service abilities, building trust through fulfilling commitments and resolving issues.
• Ability to drive and support company initiatives, demonstrating flexibility and positivity in fast-paced situations.
• Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Strong negotiation and analytical skills, comfortable developing creative solutions for clients.
• Self-motivated with high energy and enthusiasm, building collaborative relationships through open communication.

• Ability to stay current with new products and trends, providing merchandise solutions that meet client needs.

• Willingness to travel locally and attend off-site client meetings as required.

  What’s needed- Basic Qualifications

• Minimum of 3 years sales and/or customer service experience.
• Some travel is required; generally restricted to local office metropolitan area

      What’s needed- Preferred Qualifications

• University or college diploma in sales or business or equivalent working experience within a B2B sales environment is preferred

• 3+ years sales or customer service experience, and a comfort in developing creative solutions for clients

• Experience in the Promotional Merchandise Industry strongly preferred.

• Experience with industry processes, including product decoration, quoting, and SAGE, is a plus

• CSP designation or CPSA graduate is preferred.
• Bilingual (English/French) is nice to have 
• Thorough knowledge of company systems and processes is an asset.

We Offer:

• Inclusive culture with associate-led Business Resource Groups 

• Vacation Allotment and Holiday Schedule 

• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! 

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.