Staples is business to business. You’re what binds us together.

At Staples, our Customer Success organization plays a critical role in supporting our largest and most complex customers while enabling sellers to stay focused on growth. As a Team Manager, Customer Success, you’ll be a frontline people leader responsible for guiding, coaching, and developing a team of Customer Success Consultants who manage day-to-day account support. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is motivated by delivering exceptional customer experiences while driving operational excellence.

What you’ll be doing:

• Lead, coach, and performance-manage a team of Customer Success Consultants supporting enterprise and complex customers.
• Drive Customer Success strategy by fostering a culture of ownership, accountability, and execution.
• Partner closely with Sales leadership to ensure strong collaboration and aligned routines.
• Optimize team efficiency through effective delegation, workflow management, and process consistency.
• Serve as the primary escalation point for complex customer issues and resolution coordination.
• Use data and insights to identify trends, coaching opportunities, and service improvements.
• Support onboarding, training, and continuous development through feedback and development planning.
• Identify opportunities to reduce customer friction through automation and process improvement.
• Manage special projects and customer initiatives aligned to evolving business priorities.
• What you bring to the table:
• Strong people leadership skills with experience coaching and developing teams.
• Exceptional problem-solving skills with a bias toward action.
• Proven ability to collaborate cross-functionally in a matrixed environment.
• Strong data acumen with the ability to translate insights into action.
• Excellent organizational and time-management skills.
• Strategic thinker who can act decisively in real-time situations.
• Customer-first mindset with professionalism under pressure.

• Resilience and adaptability in a fast-paced support environment.

What’s needed – Basic Qualifications

• Bachelor’s degree required.
• 3+ years of experience in a customer-facing role.
• Experience supporting or partnering with sales teams.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Strong written and verbal communication skills.

What’s needed – Preferred Qualifications:

• Prior people management or team leadership experience.
• Experience in a sales or customer success organization.
• Advanced proficiency in Excel and Salesforce.com.
• Project management experience.

• Experience handling escalations and complex customer situations.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.