Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

What you’ll be doing:

Responsible for managing projects for customers’ accounts to present promotional products and event solutions. Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering.  Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders.   

• Professionally communicate both verbally and written.   
• Utilize project management skills to coordinate multiple projects at one time.   
• Organize daily tasks to meet crucial deadlines and customer service level agreements. 
• Attention to detail and multi-tasking are essential.  
• Manage complex projects which may include multiple destination shipments, kitting/fulfillment, and rush orders.    
• Anticipate customer needs by understanding account history. 
• Ability to problem solve issues with orders to provide the best possible solution to customer.     
• Prepare quotes and process orders through the order entry process  
• Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams.    
• Build relationships with internal teams to provide exceptional customer experience 
• Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities   
• Partner with finance team to facilitate the billing process and settle billing resolutions. 
• May be invited to SPP’s annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors 

What you bring to the table:

• Excellent communication skills and building customer relationships.
• Organizational skills with capacity to manage multiple projects simultaneously.
• Promotional Products merchandising knowledge
• Purchasing product and vendor negotiation experience
• 2+ years of customer service experience
• 2+ years of project management

What’s needed- Basic Qualifications:

• High School Diploma or equivalent related experience.
• Proficiency of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or Sage

What’s needed- Preferred Qualifications:

• Bachelor's degree in related field preferred

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.