Join a team that powers everyday impact.

Staples is business to business. You’re what binds us together.

Quill.com makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing:

• Drive a high conversion rate of opportunities within approved margin guidelines.

• Meet or exceed net sales and margin goals.

• Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.

• Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.

• Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.

• Meet phone time and dial expectations to stay consistently engaged with customers.

• Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.

• Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.

• Educate customers on relevant Quill.com features and benefits based on category needs.

• Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table:

• A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.

• Ability to excel in an environment that requires adaptability and comfort with change.

• Strong presentation skills.

• Self-starter with a results-focused approach.

• Excellent time management and organizational capabilities.

• Curiosity and willingness to ask questions, viewing challenges as opportunities.

• Persistence and resilience—the ability to handle rejection and keep going.

• Customer‑first mindset.

• Desire to positively influence team culture and support colleagues.

• Ability to think dynamically and remain calm under pressure.

• Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

• At least 12 months of relevant experience in sales or customer service.

• Demonstrated ability to communicate, present, and influence effectively.

• Excellent verbal and written communication skills.

• Self‑motivated with the ability to thrive in a results‑driven environment.

• Strong prioritization, critical thinking, and problem‑solving skills.

• Strong time management and organizational abilities.

• High School Diploma or GED.

What’s needed – Preferred Qualifications

• Thorough knowledge of category‑specific products and services (Technology, Furniture, Print/Promotional, Large Volume Quotes).

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.