Customer Acquisition & Retention Specialist (Sales)
Lincolnshire, Illinois, États-Unis
- Full time
- Remote
- $22.75-$27.00/hour, plus incentive opportunity
Join a team that powers everyday impact.
At Quill, a proud member of the Staples family of brands, we help businesses thrive by delivering essential products, smart solutions, and award-winning customer support. From paper and print to tech and custom services, we provide what teams need to get work done—seamlessly and affordably.
When you join Quill, you’re not just supporting customers—you’re part of a company where every workday is an opportunity to make a difference.
Total Rewards
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- Compensation & Incentives
- Competitive pay + bonuses
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- Paid Time Off
- Vacation & Sickness including 8 Paid Holidays
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- Wellness Programs
- Physical and mental wellness programs
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- Work-Life Balance
- Healthy work-life balance
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- Discounts
- Enjoy online and retail discounts
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- 401(k) Matching
- Company match 401(k) plan
Customer Acquisition & Retention Specialist (Sales)
Lincolnshire, Illinois, États-Unis
Faire une demandeJoin Quill, a valuable part of the Staples family of brands, as an Inside Sales Representative focused on reactivating and growing existing customers.
You’ll work 100% company-provided customer contacts, engaging customers who already have a relationship with Quill but haven’t ordered recently. Your role is to reconnect, drive new orders, and expand revenue within enterprise accounts.
This is a strong opportunity for:
- Recent graduates starting a sales career
- Early-career professionals building sales experience
- Experienced sellers looking for structured pipeline and earning potential
- Career transition from customer service, or other customer-facing roles with desire to move into a sales career
What you’ll be doing:
- Make high-volume outbound calls to inactive customers (7+ months)
- Re-engage and convert non-ordering locations within existing accounts
- Prospect additional locations tied to enterprise customers
- Handle inbound calls and convert inquiries into sales
- Identify customer needs and recommend solutions
- Negotiate pricing and generate quotes
- Use customer data to identify upsell opportunities
- Meet or exceed monthly activity and sales targets
- Maintain accurate CRM records and pipeline activity
- Collaborate with Account Managers and internal sales teams
What you bring to the table:
- Motivation to hit goals and earn commission
- Curious and willing to ask questions
- Resilient and persistent when handling rejection
- Comfort with high-volume outbound calling
- Strong communication and listening skills
- Ability to quickly identify customer needs
- Strong organization and multitasking ability
- Resilience and positive mindset
- Eagerness to learn and grow in sales
Basic Qualifications
- High school diploma or GED
- 6+ months of sales or related customer-facing experience OR recent college graduate with interest in sales
- Comfortable making outbound calls daily
- Ability to work 4 days onsite in Lincolnshire, IL
Proficiency with Microsoft Excel, PowerPoint, Outlook
Preferred Qualifications
- 1+ years B2B sales or B2B service experience
- Experience meeting sales or productivity goals (metrics / KPIs)
- Familiarity with CRM tools (Salesforce or similar)
- Ability to work onsite at our Lincolnshire, IL location at least 4 days per week
Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.
$22.75/hour - $27.00/hour, plus incentive opportunity
The salary range represents the expected compensation for this role at the time of posting.The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.
Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.
Success Profile
What makes a great sales representative at Staples? Take a look and see how you match up.
- Collaborative
- Entrepreneurial
- Adaptable
- Problem-solver
- Results-driven
- Team player
Our Culture
At Quill, we’re totally obsessed with our customers. Whether it’s tracking down that new favorite pen, offering instant savings, or making someone’s day with unexpected rewards, we take pride in being the team that helps businesses win. We believe in anticipating needs, delivering expert service with a personal touch, and making every interaction feel real — because it is. Cross-team collaboration is our office standard, because delivering for our customers starts with delivering for each other. If you're ready to roll up your sleeves, meet challenges head-on, and serve the next generation of business owners, there's only one thing missing at Quill: That’s you.
Career Path
There are plenty of places to take your career at Staples.
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Starting roles
- Inside Sales Business Development Specialist
- Category Specialist (Furniture, Technology or Print)
- Site Development / Reactivation Specialist
- Inside Sales Account Manager
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Mid-level roles
- Key Account Manager
- Field Sales
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Manager roles
- Inside Sales Team Manager
- Sr. Team Manager
- Field Sales Manager
- Spécialiste du marchandisage, Staples Produits promotionnels (bilingue anglais/français) Vaughan, Canada Merchandising
- Responsable, Services aux comptes – Commerce de détail, Produits promotionnels Staples Montréal, Canada Sales & Sales Support
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