Staples is business to business. You’re what binds us together.

What you will be doing:

Join our dynamic Legal division as a Claim Associate, where you will become a vital part of an integrated strategic claims oversight team. In this role, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business.

What You Bring to the Table:

•  Analytical thinking and sound judgment
• Empathy and a strong customer-service orientation
• Excellent written and verbal communication skills
• Negotiation and conflict-resolution abilities
• High attention to detail and data accuracy
• Ability to manage multiple priorities under tight deadlines
• A continuous improvement mindset and willingness to learn
• Collaborative spirit for working within a team, both in-person and virtually

What’s needed: Basic Qualifications:

• Minimum of 2+ years’ experience in workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer) 
• Proficiency in RMIS platforms and Microsoft 365 (Excel, Outlook, Teams, Word) a plus 
• High school diploma or GED

Preferred Qualifications:

• Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field
• Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
• Experience using ODG guidelines for disability duration and reserve benchmarking
• Demonstrated experience in developing process improvements or RMIS automation 

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-HS1

Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique.

Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.